Lucia Michell
San Diego
Summary
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Contact Tracer
Teksystems: San Diego Unified School District
08.2022 - Current
- Complete daily assessments of health screening and symptom data.
- Investigate and identify confirmed and suspected coronavirus cases.
- Document potentially affected contacts and notify them of exposure.
- Contact parent's and staff members by phone, text message and email to ascertain compliance with required or recommended actions.
- Notify and interview individuals to ascertain novel coronavirus exposure level.
- Perform record keeping by logging client information within secure contact-tracing software.
- Provide educational and informational resources regarding isolation policies and quarantine measures.
- Developed and implemented training classes to educate team members.
- Provide bilingual support as the only Spanish speaking agent on the team.
- Translate English documents to Spanish.
- Created Flow Scripts in both English and Spanish for wellness follow up calls made to SDUSD staff members.
- Monitor License Child Care and Afterschool programs for infectious onsite cases.
- Create spreadsheets in order to track and report infectious onsite cases to the San Diego County Health Department.
- Report positive infectious onsite cases for Afterschool Programs and LCC Programs to the San Diego County Health Department.
- Provide support to team members.
- Manage special circumstance schools within the SDUSD district.
- Update daily task tracker on excel spreadsheets.
- Complete self audits on all completed cases for accuracy.
- Utilize talking points application to communicate with parent's who do not speak English or Spanish.
- Manage time efficiently in order to complete all tasks within deadlines.
- Maintain all information confidential and compliant per HIPPA.
- Received certificate of excellence from my supervisor and epidemiological lead.
Contact Tracer
Teksystems: Los Angeles Unified School District
01.2021 - 02.2022
- Notified individuals of their exposure quickly, utilizing excellent empathetic and sensitivity.
- Protected patient privacy, as well as build and maintain trust with patients and contacts.
- Helped patients and contacts recall everyone with whom they have had close contact with, during the timeframe while they may have been infectious.
- Provided contacts with resources and support to understand what they should do to separate themselves from others who are not exposed.
- Maintained data in Microsoft, Excel, Salesforce and Powerschool.
Certified Massage Therapist
Massage Envy
07.2020 - 02.2023
- Maintained accurate and up-to-date client records.
- Analyzed postural assessments and range of motion.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed sanitization tasks to keep massage environment clean and safe.
- Developed customized massage programs to meet unique requirements.
Education
Project Management
Coursera
Google Career Certificates01.2023
Real Estate
Cosmotek College
San Jose, California01.2023
Certified Massage Therapist - Massage Therapy
Pacific College of Oriental Medicine
San Diego12.2019
Criminal Justice -
Remington College
San DiegoSkills
- Data Entry
- MS Office
- Microsoft Teams
- Salesforce
- Powerschool
- Excel
- Google Workspace
- Sharepoint
- Powerpoint
- Talking Points
- Decision-Making
- Teambuilding
- G-Suite
- Training and Development
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Written Communication
- Multitasking Abilities
- Translate and Interpret
- Good Telephone Etiquette
- Cultural Awareness
- Excellent Communication
- Active Listening
- Self-Motivated
- Critical Thinking
Certification
- Certified Contact Tracer, Johns Hopkins University of Medicine - 2021
- Certificate of Excellence from Teksystems SDUSD - 09/21/2023
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Contact Tracer
Teksystems: San Diego Unified School District
08.2022 - Current
Contact Tracer
Teksystems: Los Angeles Unified School District
01.2021 - 02.2022
Certified Massage Therapist
Massage Envy
07.2020 - 02.2023
Project Management
Coursera
Real Estate
Cosmotek College
Certified Massage Therapist - Massage Therapy
Pacific College of Oriental Medicine
Criminal Justice -
Remington College
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