Lucia Navarro Garcia
UNIDAD FAMILIAR C.T.C. DE JALTENCO,MEX
Summary
I am a responsible, honest, punctual, organized woman, demanding with myself, with the ability to transmit my knowledge, with the ability to empower my work teams, with good management of group stress, capable of pursuing an objective looking for how to achieve results. Socially, I am kind, altruistic, committed to a good work environment and seeking to make our workplace a pleasant space.
Overview
26
26
years of professional experience
Work History
Collection Manager
AON RISK SOLUTIONS, AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
10.2023 - 08.2024
Prepared comprehensive reports, mediated negotiations with clients facing financial issues, ensured strong client rapport.
Client Facing
AON RISK SOLUTIONS, AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
08.2022 - 10.2023
Responded to customer requests for products, services, and policies. Responsible for handling complex claims, policy installation, gathering information on flexible plans, negotiation and improvement of conditions.
Manager
MARSH LORANT AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
01.2020 - 01.2022
Benchmark, statistical reporting and auditing of employee benefit policies.
Services Manager
MARSH LORANT AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
01.2015 - 01.2020
Statistics and audit of policies and claims in Employee Benefits
Reporting deviations, indicators and recommendations with the main clients
Talks about the use of policies with VIP groups
Subscriber Coordinator
METLIFE SERVICIOS, S.A. DE C.V.
01.2004 - 12.2015
Calculated costs, coverages installation, profitability and retention Benefits Policies. Applied of technical notes, quotes and manuals.
Claims Executive
METLIFE SERVICIOS, S.A. DE C.V.
01.2002 - 12.2003
Claims operation. Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Policy Issuance Coordinator
METLIFE SERVICIOS, S.A. DE C.V.
01.1999 - 12.2002
Issuance of policies, endorsements, coverage, receipts and dividends.
Education
Bachelor of Science - Actuarial Science
FES ACATLAN, UNAM
México, México06-1998
Skills
Resilient
Attention to detail
Coaching and situational leadership
Negotiation
Customer retention
Management of multidisciplinary teams
Proactive
Customer orientation
Supervision and creation of value chains
Continuous improvement
Results orientation
Specialized focus on customer service
Change management
Organizational efficiency
High analytical capacity and problem solving
Teamwork
Management of remote teams
Sense of urgency
Transversal skills
Languages
Inglés
Personal Information
Date of Birth: 07/01/75
Tools
- Excel, Intermedio, Fórmulas, Tablas dinámicas, Macros, Funciones, Gráficos, Análisis de datos
- Power BI, Básico
- Power Point, Básico
Timeline
Collection Manager
AON RISK SOLUTIONS, AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
10.2023 - 08.2024
Client Facing
AON RISK SOLUTIONS, AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
08.2022 - 10.2023
Manager
MARSH LORANT AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
01.2020 - 01.2022
Services Manager
MARSH LORANT AGENTE DE SEGUROS Y DE FIANZAS, S.A. DE C.V.
01.2015 - 01.2020
Subscriber Coordinator
METLIFE SERVICIOS, S.A. DE C.V.
01.2004 - 12.2015
Claims Executive
METLIFE SERVICIOS, S.A. DE C.V.
01.2002 - 12.2003
Policy Issuance Coordinator
METLIFE SERVICIOS, S.A. DE C.V.
01.1999 - 12.2002
Bachelor of Science - Actuarial Science
FES ACATLAN, UNAM
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