EXCEL
LUCIA ANAHI RUIZ MARTINEZ
Monclova
Summary
Driven by a results-focused approach, I excelled as Perishables Department Manager at Bodega Aurrera, significantly enhancing customer satisfaction and team performance. Expert in customer service and performance management, I led initiatives that minimized waste and optimized inventory, achieving notable efficiency improvements. My background also includes precise financial handling and service excellence as a Cashier at Kentucky Fried Chicken.
Overview
2
2
years of professional experience
Work History
Perishables Department Manager
Bodega Aurrera
11.2023 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Cashier
Kentucky Fried Chicken
11.2022 - 02.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - International Business
Universidad Autonoma De Coahuila
Mexico, México 05.2001 -
Skills
Customer Service
Sales Reporting
Performance Management
Software
Languages
English
Intermediate (B1)
Timeline
Perishables Department Manager
Bodega Aurrera
11.2023 - Current
Cashier
Kentucky Fried Chicken
11.2022 - 02.2023
No Degree - International Business
Universidad Autonoma De Coahuila
05.2001 -
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