Luciano Guadalupe Martinez Rios
Hermosillo
Summary
Dynamic and results-driven professional with extensive experience as a Roadside Assistance Dispatcher at Bpo, Call Center. Proven ability in efficient decision-making and active listening, enhancing customer satisfaction and loyalty. Skilled in dispatch software and adapt at managing high call volumes while maintaining a positive attitude, leading to improved service delivery and client retention.
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Roadside Assistance Dispatcher
Bpo,call Center
04.2025 - 01.2026
- Coordinated roadside assistance requests to ensure timely service delivery.
- Assisted customers with vehicle issues, providing accurate information and support.
- Utilized dispatch software to track service vehicles and manage response times.
- Communicated effectively with service technicians to streamline operations and enhance efficiency.
- Adapted quickly to changing situations, ensuring customer needs were met promptly.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
Sales Agent
Sirius XM
12.2023 - 04.2025
- Developed comprehensive knowledge of Sirius XM products and services to effectively address customer inquiries.
- Engaged with customers through various channels, promoting subscriptions and enhancing user experience.
- Identified opportunities for upselling additional services based on customer needs assessments.
- Generated advertising brochure for vendor use.
Customer Sales and Service Expert
LegalShield - One Pre-Paid Way
12.2023 - 11.2024
- Delivered exceptional customer service, resolving inquiries and issues effectively.
- Educated clients on legal services and benefits, enhancing understanding and engagement.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Retention Agent
Boston Globe
02.2021 - 03.2023
- Enhanced customer retention through proactive outreach and relationship management.
- Developed strategies to resolve subscription issues and improve client satisfaction.
- Analyzed customer feedback to identify trends and implement service improvements.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Reviewed account histories and analyzed trends to anticipate potential attrition, proactively taking action when needed.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
Intake Specialist
Infinity
11.2020 - 12.2022
- Conducted comprehensive client assessments to determine eligibility for services and support.
- Developed and maintained accurate case files, ensuring compliance with organizational standards.
- Coordinated intake processes, streamlining workflows to enhance service delivery efficiency.
- Collaborated with multidisciplinary teams to create tailored service plans for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Education
No Degree - Business Economics
Rio Salado College
Phoenix, Arizona 02-2015
High School Diploma -
Carl Hayden High School
Phoenix, Arizona 05-2011
Skills
- Efficient decision making
- Dispatch software
- Reliability and punctuality
- Patience and calmness
- Vehicle knowledge
- Active listening
- Verbal and written communication
- Customer assistance
- Outbound sales
- Salesforce
- Positive attitude
- Call center experience
- Call control
Additional Information
I am 33 years old striving for a new opportunity in life and to continue traveling Mexico. Regain access to get my United States Citizenship. I love nature and visiting new places. Very social person and love to make new friends and open to new ideas on bettering one self. I am very religious and have much faith in a greater god unseen. I am family based respectful person to know that nothing in life matter more than my family.
Gamer
I love to test new games and RPG games, open world maps, strategies to surpass level upgrades and focused on bettering gameplay roles.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Roadside Assistance Dispatcher
Bpo,call Center
04.2025 - 01.2026
Sales Agent
Sirius XM
12.2023 - 04.2025
Customer Sales and Service Expert
LegalShield - One Pre-Paid Way
12.2023 - 11.2024
Retention Agent
Boston Globe
02.2021 - 03.2023
Intake Specialist
Infinity
11.2020 - 12.2022
No Degree - Business Economics
Rio Salado College
High School Diploma -
Carl Hayden High School