Lucia Cazares
Sr. Customer Service Representative
Reynosa
Summary
Knowledgeable and dedicated trilingual customer service professional with extensive experience in Aerospace & Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Customer Service Representative/Client Account Manager
Ametek Aerospace
4 2019 - 10.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to Management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Guided customers about billing, payment processing and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative/Master Production Scheduler
ZF TRW Seatbelts
11.2013 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Pentair Equipment Protection
10.2010 - 08.2013
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - Business Administration And Management
ITESM
Tampico, Tam, México 05.2001 -
Bachelor of Administrative Studies - International Business
Universidad De Relaciones Y Estudios Internacional
Tampico, Tam, México 05.2001 -
Business in French -
Institut De Touraine
Tours, Francia 05.2001 -
French Immersion Program -
Université Du Québec
Trois-Rivières, Canadá 05.2001 -
Skills
International sales support
Timeline
Customer Service Representative/Master Production Scheduler
ZF TRW Seatbelts
11.2013 - 04.2019
Customer Service Representative
Pentair Equipment Protection
10.2010 - 08.2013
MBA - Business Administration And Management
ITESM
05.2001 -
Bachelor of Administrative Studies - International Business
Universidad De Relaciones Y Estudios Internacional
05.2001 -
Business in French -
Institut De Touraine
05.2001 -
French Immersion Program -
Université Du Québec
05.2001 -
Customer Service Representative/Client Account Manager
Ametek Aerospace
4 2019 - 10.2023
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