Luigi Kevin Mancilla Romero
Industrial Engineer
Queretaro,México
Summary
Always seeking improvement, providing the best possible service with the best possible attitude to transmit security and confidence to the client that they are in good hands.
Overview
7
7
years of professional experience
Work History
Customer Service
TATA Conusltancy Services
07.2023 - Current
- Maintained detailed records of client conversations and customer service.
- Provided exceptional customer service for ideal experiences.
- Communicated effectively with customers and provided outstanding customer service.
- Provided exceptional customer service to patrons and communicated professionally.
Assembly Production Operator
SMART AE S.A. De C.V.
08.2022 - 11.2022
- Demonstrated versatility in assembling different products across multiple lines as needed, increasing overall team productivity levels.
- Collected material and equipment required for assembling process
- Adhered to company policies and always meeting the tasks
- Consistently met or exceeded daily production targets without compromising on quality standards.
- Collaborated with team members to meet production deadlines and ensure smooth workflow.
Supervisor
Goverment Of The State Of Querétaro
02.2022 - 07.2022
- Enforced rules and regulations outlined in company manual to set forth expectations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Receptionist Administrator
Mercury Inn
05.2017 - 07.2018
- Shift manager responsible for delivering the cash closing and delivering shift change
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered phone promptly and directed incoming calls to assist and provide information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Universidad Interamericana De Puebla
Puebla City, Puebla, Mexico 05.2001 -
Skills
- Healthcare Customer Service
- Customer Service and Engagement
- Customer service experience
- Inbound Customer Service
- Customer Service Aptitude
- Call Center Customer Service
Timeline
Customer Service
TATA Conusltancy Services
07.2023 - Current
Assembly Production Operator
SMART AE S.A. De C.V.
08.2022 - 11.2022
Supervisor
Goverment Of The State Of Querétaro
02.2022 - 07.2022
Receptionist Administrator
Mercury Inn
05.2017 - 07.2018
GED -
Universidad Interamericana De Puebla
05.2001 -
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services