LUIS ALFONSO ROMERO GONZÁLEZ

By being a member of Social Valid (sister company of Power Fusion Media), I helped gather information from social media in order to help grow the application’s database. Also, as a member of the Quality Assurance team, it was my task to test the application and look for bugs and technical issues, which were then documented and logged into tickets for the development team to work on. These corrections were then retested and reviewed in order to confirm as successfully completed.

By being a phone agent, my job consisted in handling calls for clients using customer service skills, covering a wide variety of businesses as an independent contractor for Power Fusion Media LLC DBA Digital Plus LLC. This was a part of a lead generation process, turning consumer interest and inquiries into a business’s products or services to drive engagement and potential sales.

As a professional bilingual interpreter for Language Line Solutions through Human Quality, my job consisted in providing customer service for clients in both English and Spanish using the following skills:

• Ability to retain, translate and relay information from one language to another.

• Ability to provide assistance in different fields, with great adaptability for many different clients such as:
- Government agencies
- Insurance companies
- Malls
- Cable/TV/Internet service providers
- Hospitals
- Schools
- Technical Support
- Among others

By being a personal assistant, my job consisted of handling all the client's needs from her personal computer, from managing social media to reviewing books and/or texts in progress and assisting by correcting structural and grammatical mistakes.