Luis Armando Jimenez Dominguez
Summary
I am a highly motivated person with exceptional multi- tasking skills and able to work perfect in a team. I work great under pressure and likes to be a number driven person. I consider myself a energetic sales representative offering demonstrated success identifying prospects and converting leads into customers, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sales Agent
Celebrity Cruises
01.2024 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Vacation Adviser
Royal Holiday
10.2022 - 09.2023
- I was tasked with helping vacation partners plan their trips to certain destinations depending on what kind of vacation they are looking for or on their profile, I was also tasked with doing outbound calls to members that where falling behind on payments or that have not been traveling for some time to see if there was anything we can do to help them use the membership.
- Provided exceptional pre-and post-travel support to clients addressing concerns or special requests ensuring an enjoyable overall experience.
Collections Agent
AT&T
05.2022 - 10.2022
- My job was to collect the most balance due in the account as well as to provide options in order to help the customer maintain their accounts active and making sure they can continue to use the service as well as to keep making payments, I also explained their balance and help them understand their bill.
Tech Support
Tech Mahindra
05.2021 - 02.2022
- My duty was to help customers with setting up their device as well as helping them access apps with their smartphones or tablets. Also providing user with self-serve options in order to be able to resolve future problems on their own.
Customer Care
Scotiabank
09.2020 - 04.2021
- I was tasked with helping customers in Canada with their checking’s account as well as savings account by resolving any question they had with a transaction or a dispute with a certain establishment as well with the option of helping them open an investment account to help them have a better saving option.
Customer Care Profesional
American Express
04.2018 - 10.2019
- I was tasked with helping customers resolving their issues with their credit cards while proving them an excellent experience in solving their credit card problems as well I was able to make cross sales in order to gain a commission by understanding which opportunities the customer had in order to have a better usage of his card.
Accounting Assistant
Bautista & associates
10.2015 - 04.2017
- I was tasked with helping the firm with making bank reconciliations as well with posting transactions to contpaq which we used for bookkeeping transactions depending on the company we were working with. I learned how to interact with urgent manners at real time with business owners as well as to multitasking in keeping my work in order.
Education
High School -
Escuela Preparatoria Oficial N.107
Acolman, Estado de Mexico06.2013
Collage - Accounting, Truncated career
Escuela Superior de Comercio Y Administración Sto. Tomas
Cdmx, MexicoSkills
- Ambitious
- Creative
- Ability of negotiation
- Customer assistance
- Objection handling
- Upselling strategies
- Persuasion techniques
Timeline
Sales Agent
Celebrity Cruises
01.2024 - Current
Vacation Adviser
Royal Holiday
10.2022 - 09.2023
Collections Agent
AT&T
05.2022 - 10.2022
Tech Support
Tech Mahindra
05.2021 - 02.2022
Customer Care
Scotiabank
09.2020 - 04.2021
Customer Care Profesional
American Express
04.2018 - 10.2019
Accounting Assistant
Bautista & associates
10.2015 - 04.2017
Collage - Accounting, Truncated career
Escuela Superior de Comercio Y Administración Sto. Tomas
High School -
Escuela Preparatoria Oficial N.107
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