Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Edgardo Cajigas Lopez Luis Cajigas

Tucson Arizona,Arizona

Overview

12
12
years of professional experience

Work History

Construction Worker

AMIS
Tucson, Arizona
08.2023 - Current
  • Conducted regular inspections of job sites to ensure adherence to quality standards, identifying areas for improvement or correction as needed.
  • Assisted in the planning and execution of various construction projects, ensuring successful completion and client satisfaction.
  • Utilized strong problem-solving skills to address unforeseen issues during construction, minimizing delays and additional costs.

Customer Service Representative

Humana
Douglas, Arizona (Remote)
05.2020 - 06.2023
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Server Manager

The Gadsden
Douglas, Arizona
03.2018 - 04.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Customer Service Representative

Reliant Energy
Hermosillo, Sonora, Mexico
03.2012 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Isea Preparatoria Abierta
Sonora
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Customer Relations
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Client Relations
  • Call Management
  • Product Knowledge
  • Paperwork Processing

Languages

Spanish
Advanced (C1)

Timeline

Construction Worker

AMIS
08.2023 - Current

Customer Service Representative

Humana
05.2020 - 06.2023

Server Manager

The Gadsden
03.2018 - 04.2020

Customer Service Representative

Reliant Energy
03.2012 - 10.2017

GED -

Isea Preparatoria Abierta
Luis Edgardo Cajigas Lopez Luis Cajigas