Overview
Work History
Education
Skills
Languages
Timeline
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Luis Edgardo Cajigas Lopez Luis Cajigas

Tucson Arizona,Arizona

Overview

12
12
years of professional experience

Work History

Construction Worker

AMIS
08.2023 - Current
  • Conducted regular inspections of job sites to ensure adherence to quality standards, identifying areas for improvement or correction as needed.
  • Assisted in the planning and execution of various construction projects, ensuring successful completion and client satisfaction.
  • Utilized strong problem-solving skills to address unforeseen issues during construction, minimizing delays and additional costs.

Customer Service Representative

Humana
05.2020 - 06.2023
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Server Manager

The Gadsden
03.2018 - 04.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Customer Service Representative

Reliant Energy
03.2012 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Isea Preparatoria Abierta
Sonora
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Customer Relations
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Client Relations
  • Call Management
  • Product Knowledge
  • Paperwork Processing

Languages

Spanish
Advanced (C1)

Timeline

Construction Worker

AMIS
08.2023 - Current

Customer Service Representative

Humana
05.2020 - 06.2023

Server Manager

The Gadsden
03.2018 - 04.2020

Customer Service Representative

Reliant Energy
03.2012 - 10.2017

GED -

Isea Preparatoria Abierta

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Luis Edgardo Cajigas Lopez Luis Cajigas