Luis Edgardo Cajigas Lopez Luis Cajigas
Tucson Arizona,Arizona
Overview
12
12
years of professional experience
Work History
Construction Worker
AMIS
08.2023 - Current
- Conducted regular inspections of job sites to ensure adherence to quality standards, identifying areas for improvement or correction as needed.
- Assisted in the planning and execution of various construction projects, ensuring successful completion and client satisfaction.
- Utilized strong problem-solving skills to address unforeseen issues during construction, minimizing delays and additional costs.
Customer Service Representative
Humana
05.2020 - 06.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Server Manager
The Gadsden
03.2018 - 04.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Customer Service Representative
Reliant Energy
03.2012 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Isea Preparatoria Abierta
Sonora06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Customer Relations
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Client Relations
- Call Management
- Product Knowledge
- Paperwork Processing
Languages
Spanish
Advanced (C1)
Timeline
Construction Worker
AMIS
08.2023 - Current
Customer Service Representative
Humana
05.2020 - 06.2023
Server Manager
The Gadsden
03.2018 - 04.2020
Customer Service Representative
Reliant Energy
03.2012 - 10.2017
GED -
Isea Preparatoria Abierta