LUIS DELGADO HUERTA
Universal Contact Center (Weinstein Karp and Associates)
Playas de Rosarito
2
Languages
14
years of professional experience
Dynamic Collection Supervisor with over 15 years of expertise in debt collection, specializing in delinquency and default management. Recognized for building and leading high-performing, multi-disciplinary teams that prioritize quality and efficiency. Consistently drives improvements in delinquency rates through innovative strategies and effective leadership. Committed to fostering a results-oriented environment that enhances team performance and achieves organizational goals.
Work History
Collection Supervisor
4 Years 3 Months- Supervised collections team to ensure compliance with company policies and regulatory requirements.
- Developed training materials and conducted workshops to enhance team performance and improve collection strategies.
- Monitored daily collections activities, providing guidance and support to resolve complex customer issues.
- Mentored junior staff on best practices in collections management and customer communication techniques.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
Sales Representative Intern
1 Year- Presented the ERTC (Employee Retention Tax Credit) program to potential business qualifiers.
- Schedule appointments with potential clients
- Sent emails to all clients requesting qualifying business information.
- Developed strong client relationships and delivered high-value services.
- Skip Trace business information.
- Maintained organized records of transactions and client communications.
Collections Supervisor
5 Years 2 Months- Oversaw daily operations with a focus on key business metrics, continuous improvement initiatives.
- Provided training to collections agents and reviewed their work to ensure that they were following legal requirements and company policies.
- Collected on 0-60 day Delinquency and 61-90 day Default debt.
- First call resolution on both inbound and out bound calls.
- 2nd Voice assistance with non receptive consumers.
- Review agent performance with call calibration providing postive feedback for continued improvement.
- Gave consumer option to PIF SIF or PPA on their account.
- Responded to client requests in accordance with established processes and procedures, providing updates and resolution as needed.
- Researched accounts and completed due diligence to resolve collection issues.
Legal Account Representative
8 Years 4 Months- Collaborated with customers to determine their needs and deliver account resolution service.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Performed targeted collections on accounts New placement, Suit filed and judgement entered.
- Skipped traced for assets in order to execute Post judgment action.
- Progressive out bound dialer / Manual Dialing Inbound calls
- Collection Goals of over $35,000 dollars monthly.
- Had an excellent attendance record and was always on time for work.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Education
Some college (No degree)
English Education - English Teacher Certification
Skills
Leadership
Creative problem solving
Positive
Expert in customer relations
Employee relations and conflict resolution
Team building
Collections regulatory guidelines
Collections Procedures
Spanish speaking
Verbal/written communication
Excel / Word
Employee retention
Repairs and maintenance
Languages
English
C2
Bilingual or Proficient
Spanish
C1
Advanced
Timeline
Collection Supervisor
Universal Contact Center (Weinstein Karp and Associates)
06.2022 - CurrentRead More
Sales Representative Intern
Certified CPA Firm
01.2022 - 01.2023Read More
Collections Supervisor
Axcess Financial
04.2016 - 06.2021Read More
Legal Account Representative
Law Offices of Patenaude & Felix
12.2012 - 04.2021Read More
San Diego State University
English Education - English Teacher Certification
Read More
Sacramento City College
Some college (No degree)
Read More