Luis Díaz
Software Engineer
Monterrey
Summary
Results-oriented Application Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Support Engineer
FREELANCING
10.2023 - Current
- Support Engineer role in own business, providing technical support to local companies in Monterrey, MX
- Worked with Windows 7, 10 & 11, and used Team Viewer and phone calls for support.
Application Support Engineer
JDA / BLUEYONDER
08.2020 - 10.2023
- Application Support Engineer role in projects Vortex, Loblaw, and Avis Budget
- Worked with Windows Server, customer's production and test environments
- Used WFMR, Sales Force, SQL Server 2014, MS Teams, Outlook 365, Splunk, SOAPUI, Postman, Confluence, and Jira for support.
Support Engineer
CONDUENT
10.2019 - 08.2020
- Support Engineer role in project GE Current
- Worked with Windows Server and used Sales Force, Quick Base, IMS Evolve, SQL Server 2014, Avaya Virtual Desk phone, MS Teams, and Outlook for support.
Support Engineer
HEXAWARE TECHNOLOGIES LTD.
05.2019 - 11.2019
- Support Engineer role in project SunGard
- Worked with Windows 7 & 10, Windows Server 2010, and used Service Now, Active Directory, Windows Server 2014, Bomgard, Skype, SQL Server 2014, and Microsoft Exchange for support.
Service Desk Analyst
ATOS GLOBAL DELIVERY CENTER
03.2017 - 06.2019
- Service Desk Analyst role in projects Ashland and Valvoline
- Worked with MS SQL, Windows XP and 7, Server 2010, and Office 365
- Used Service Now, Active Directory, Windows Server, Logmein123, Genesys, Skype, and ForgeRock for support.
Technical Support & customer service agent
SITEL MEXICO S.A. DE C.V.
02.2016 - 03.2017
- Technical Support & customer service agent role in project COMCAST
- Worked with Windows XP and 7, and used Microsoft Office 2010, Arris router, Team Viewer, VNC remote, and Einstein ticketing system for support.
Education
Bachelor of Computer Science - Software Engineer
Universidad Tecnológica De Santa Catarina
Santa Catarina, Mexico 05.2001 -
MS SQL Server - undefined
https://udemy.com
Azure Fundamentals course AZ900 - undefined
https://udemy.com
Microsoft Entra ID / Azure Active Directory - undefined
https://udemy.com
CCNA 200-301 Routing & Switching - undefined
Formación IP, N.L. México
Skills
User Support
Debugging Skills
Incident Management
Remote Support
Application Support
Troubleshooting Skills
Technical Support
Experience Summary
- Around 3 years as Service Desk Analyst
- Around 4 years as Application Support Engineer
Certification
CCNA 200-301
Timeline
CCNA 200-301
02-2024
Support Engineer
FREELANCING
10.2023 - Current
Application Support Engineer
JDA / BLUEYONDER
08.2020 - 10.2023
Support Engineer
CONDUENT
10.2019 - 08.2020
Support Engineer
HEXAWARE TECHNOLOGIES LTD.
05.2019 - 11.2019
Service Desk Analyst
ATOS GLOBAL DELIVERY CENTER
03.2017 - 06.2019
Technical Support & customer service agent
SITEL MEXICO S.A. DE C.V.
02.2016 - 03.2017
Bachelor of Computer Science - Software Engineer
Universidad Tecnológica De Santa Catarina
05.2001 -
MS SQL Server - undefined
https://udemy.com
Azure Fundamentals course AZ900 - undefined
https://udemy.com
Microsoft Entra ID / Azure Active Directory - undefined
https://udemy.com
CCNA 200-301 Routing & Switching - undefined
Formación IP, N.L. México