Luis Diaz Medrano
Juarez Chihuahua
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
PE Engineer/MQE/TE Engineer
Wiwynn
11.2021 - 05.2023
- Support TE department in Failure analysis, improve test cases, develop test procedures and training for TE personnel, develop, release and sustain test list and test plan for NPI devices/ Reports to HQ top issues and work with client in FMEA, (DOE) 5 Whys, data mining and big data analysis, create charts and Pareto’s for hardware, software and process issues
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Troubleshot and diagnosed L10 and L11 equipment issues, quickly made plans for repairs and monitored use to rectify issues.
- Developed internal processes and plans for mechanical verification, product development and factory processes.
- Examined existing documents and blueprints to best update and maintain project records.
- Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.
- Configure test environment
- Windows and Linux, servers.
Test Engineer SR
eCMMS Group Foxconn Cd. Juårez
05.2015 - 04.2021
- Solve issues of functionality (Hardware, Software) from servers’ machines
- Lead a team to great heights within a certain set of limits
- Use the tools provided by client to test units
- Administrate own windows servers roles as DHCP, IIS, File Services
- Install new Software’s and Keep test Diagnostics up to date
- Support efficient to others areas as Production, Infrastructure, IT
- Linux console commands to troubleshooting fails issues
- Verify the correct connectivity based in OSI Model
- 5s
- Kaisen
- 5 why's, 8D's,FMEA.
- Wrote test case parameters, test scripts and automation guidelines.
- Developed formal test plans for personal use and use by colleagues.
- Operated API testing tools such as Remus and XTEE.
- Identified delivery risks for ongoing projects, developing strategies to avoid delays.
- Reviewed results and produced daily reports for developers.
- Reproduced defects and documented findings.
- Trained junior testers in company standards, testing protocols and testing software.
- Led failure investigations, on-site inspections and root-cause analyses.
Service Engineer
Somaco S.A. de C.V. Gold Parner for Wincor Nixdorf Cd
09.2014 - 01.2015
- First level support to 52 ATM NCR Cash dispensers’ machines to Banorte Wincord Nixdorf client
- Diagnose and repair failures in Hw (Printer,Transport system, Security vault,card reader,dispenser system, etc.) or Sw (OS, Drivers, updates, upgrades, etc.) keep spare parts under my custody in a small warehouse and sending back to laboratory for deep analysis
- Install from zero remotes and banks facilities the new ATM
- Keep the client informed what is happening with the unit under repair with an android and web application
- Elaborate service sheet to be signed by conform client
- Use of electric testers to know components values
- Network configuration
- Install secure keys to ATM
- Adjusted machine settings to maximize performance and equipment longevity.
- Investigated and corrected mechanical problems with machinery.
IT Engineer
INEGI, Instituto Nacional De Geografia.
01.2012 - 08.2013
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of workstations .
- Provided technical support in both on-site and telephone consultations.
- Executed troubleshooting and server support in both in-person and remote situations.
- Diagnosed malfunctions in Internal Software, directing support tickets to appropriate personnel for remediation.
- Provided secondary training to personnel struggling with technological tools and systems.
- Offered troubleshooting via voice and text chat.
- Identified and corrected system faults to minimize operational system downtime.
Service Engineer
Xerox
04.2009 - 12.2010
- Second level support to all Delphi facilities,(printers, copiers machines, plotters and print servers)
- Diagnose and repair electrical, mechanical and networking problems, with printers, plotters, copiers and MF
- End user training plan
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Tested and checked performance of hardware and software programs.
- Network configuration linux and windows servers Several Xerox laser printers certifications.
Sales Representative
Cerveceria Cuauhtemoc Moctezuma
12.2006 - 11.2008
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Administrator Assistant
Bimbo S.A. de C.V
01.2000 - 05.2005
- Calculated hours and submitted payroll to achieve timely distribution of funds for 60-person team.
- Used Internal Software manage accounts payable and accounts receivable.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
Education
Associate of Science - Information Technology
UTCJ
Ciudad Juarez Chihuahua04.2010
Skills
- Proofreading
- Labor Control
- Microsoft Applications
- Administrative and Clerical Support
- Self Starter
- Project Planning
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Documented and resolved HW and SW Issus
Additional Information
Linux
Agile
5S
8D
AWS, Azure, Cloud Computing
ITIL
Timeline
PE Engineer/MQE/TE Engineer
Wiwynn
11.2021 - 05.2023
Test Engineer SR
eCMMS Group Foxconn Cd. Juårez
05.2015 - 04.2021
Service Engineer
Somaco S.A. de C.V. Gold Parner for Wincor Nixdorf Cd
09.2014 - 01.2015
IT Engineer
INEGI, Instituto Nacional De Geografia.
01.2012 - 08.2013
Service Engineer
Xerox
04.2009 - 12.2010
Sales Representative
Cerveceria Cuauhtemoc Moctezuma
12.2006 - 11.2008
Administrator Assistant
Bimbo S.A. de C.V
01.2000 - 05.2005
Associate of Science - Information Technology
UTCJ
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