Luis Enriquez

Mexico City

Summary

Professional with solid experience in client services, adept at providing comprehensive support to agents. Skilled in communication, problem-solving, and process optimization. Strong focus on team collaboration and adaptability, ensuring reliable performance and seamless adjustments to changing needs. Known for building rapport, managing client inquiries efficiently, and delivering impactful results.

Overview

year of professional experience

Language

Work History

Agent Services Representative

Teleperformance

04.2024 - 04.2025

Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
Provided accurate information by utilizing proper systems, department tools and product brochures.
Implemented innovative solutions to streamline workflow processes, increasing overall team efficiency and effectiveness.

Education

High School Diploma -

Educación Media Superior -Bachillerato General In

05.2001 -

Skills

Call center experience
Data entry proficiency
Complaint handling
Financial transactions
Client needs assessment
Customer service

Microsoft Excel
Complaint resolution
Customer relations
Decision-making
Product knowledge
Adaptability and flexibility

Timeline