Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Luis Espionoza

Tijuana, Baja California

Summary

Proven Customer Service Representative at Task Us, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution. Excelled as a Debt Consultant at Resolvo, leveraging client relations and data analysis to drive service expansion and resolve complex cases, demonstrating a significant impact on company growth and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

Task Us
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Debt Consultant

Resolvo
  • Developed tailored strategies, effectively resolving complex client cases involving bankruptcy or litigation threats.
  • Delivered presentations at community events, raising awareness about the importance of managing personal debt responsibly.
  • Assisted management in devising data-driven strategies by maintaining accurate records of client cases and outcomes achieved.
  • Contributed to company growth through identifying opportunities for expanding services offered to new markets.

Education

High School Diploma -

Clark High
Las Vegas
05.2000

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Complaint Handling
  • Payment Processing
  • Client Relations
  • Follow-up skills
  • Scheduling

Timeline

Customer Service Representative

Task Us

Debt Consultant

Resolvo

High School Diploma -

Clark High
Luis Espionoza