LUIS FERNANDO VALENZUELA ESPINOZA
Cancun
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
Work History
Support Operations Manager MICE
Onyx CenterSource
10.2022 - 12.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Regional Sales Manager MICE
Palace and Le Blanc Resorts
12.2020 - 01.2022
- Developed customized proposals for MICE events, enhancing client satisfaction and securing repeat business.
- Established and maintained strong relationships with key clients, resulting in increased loyalty and referrals.
- Led negotiations with suppliers to achieve favorable terms, optimizing cost and service delivery for events.
- Monitored market trends and competitor activities to inform strategic decisions and identify new opportunities.
- Coordinated logistics for large-scale events, ensuring seamless execution and high client satisfaction.
- Trained and mentored sales support team, improving overall performance and achieving sales targets.
- Conducted regular performance reviews, implementing strategies to enhance team efficiency and productivity.
- Created and implemented innovative sales strategies, driving growth in the MICE sector across the region.
- Participated in industry events and trade shows to promote services, expanding the network and client base.
- Analyzed customer feedback to refine service offerings, leading to improved client experiences and retention.
Advisor for MICE and Groups Circuits
SAT Mexico DMC
01.2019 - 12.2020
- Coordinated logistics for MICE events, ensuring all operations ran smoothly and efficiently.
- Designed customized circuits throughout Mexico, enhancing travel experiences for diverse client groups.
- Managed a team of operations staff, providing guidance and support to optimize performance.
- Conducted field supervision of operations teams, ensuring adherence to company standards.
- Developed new products and services tailored to client needs, driving sales and customer satisfaction.
- Engaged with clients to negotiate terms and finalize contracts, fostering strong business relationships.
- Implemented operational procedures that streamlined workflows, improving overall efficiency.
- Monitored the execution of events, addressing any issues promptly to maintain client satisfaction.
- Analyzed performance metrics to identify areas for improvement within the operations team.
- Executed site inspections for venues, ensuring suitability for MICE events and client expectations.
Special Groups Manager
Journey Mexico
05.2018 - 11.2018
- Developed and executed tailored travel itineraries for special groups, enhancing customer experiences and satisfaction.
- Coordinated with cross-functional teams to ensure timely delivery of services for special group events.
- Established and nurtured relationships with key stakeholders, fostering collaboration and partnership.
- Implemented innovative training programs for team members, improving service delivery and operational efficiency.
- Conducted regular assessments of client needs to customize offerings, resulting in increased client loyalty.
- Managed project timelines and deliverables, ensuring all objectives were met within budget constraints.
- Monitored budgetary allocations for special groups, ensuring financial resources were utilized effectively.
- Led negotiations with vendors to secure competitive pricing and quality services for group bookings.
- Streamlined operational processes, enhancing workflow efficiency and reducing turnaround times for service delivery.
Director of Operations LATAM / Country Manager
High Tide DMC / Meetings and Incentives
02.2014 - 03.2018
- Developed and implemented streamlined operational processes, enhancing efficiency across departments.
- Managed a diverse team of over 18 staff, fostering a collaborative and high-performance culture.
- Negotiated contracts with local vendors to secure competitive pricing and quality service delivery.
- Conducted site inspections for venues, ensuring they met operational and client expectations.
- Analyzed operational data to identify trends and drive strategic decisions for improved performance.
- Coordinated logistics for large-scale events, ensuring seamless execution and client satisfaction.
- Established and maintained relationships with key stakeholders to enhance collaboration and service delivery.
- Monitored compliance with industry regulations and company policies, mitigating risks effectively.
- Managed financial oversight of operational budgets, ensuring resources were allocated effectively.
- Mentored and coached team members to foster productive and engaging work environment.
Groups Operations Supervisor
Amstar DMC
09.2013 - 01.2014
- Supervised operations staff to enhance workflow efficiency and ensure adherence to company standards.
- Coordinated logistics for group travel, managing transportation, accommodations, and activities to ensure seamless experiences.
- Developed and implemented operational manuals to standardize processes for various group types.
- Collaborated with sales teams to align operational capabilities with client expectations for MICE events.
- Conducted pre- and post-event communication with clients, ensuring all requirements were met and satisfaction levels were high.
- Managed resource allocation effectively, optimizing staff assignments for peak operational performance.
- Monitored event execution on-site, addressing any issues promptly to maintain a high level of client satisfaction.
- Trained new operations staff on company protocols and best practices to enhance team performance.
Sales and Planning Executive
Amstar DMC
01.2013 - 09.2013
- Conducted detailed market analysis to identify emerging trends and inform sales strategies.
- Collaborated with cross-functional teams to enhance operational workflows and service delivery.
- Designed and executed targeted sales campaigns to drive revenue growth within designated markets.
- Managed financial budgets for sales initiatives, ensuring effective resource allocation.
- Streamlined quotation processes, improving turnaround times for client proposals.
- Monitored and evaluated competitor activities to adjust strategies proactively.
- Developed and maintained comprehensive reporting systems to track performance metrics and outcomes.
- Facilitated training sessions for sales teams to enhance product knowledge and sales techniques.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Engaged with clients to gather feedback and customize service offerings for improved satisfaction.
- Coordinated with logistics teams to ensure efficient execution of events and client engagements.
- Implemented quality control measures to uphold service standards during event planning.
Groups Field Operation Coordinator
Amstar DMC
12.2012 - 01.2013
- Coordinated logistics for MICE groups, ensuring timely execution of travel arrangements and activities.
- Developed and maintained operational plans for group events, aligning resources with client needs.
- Managed on-site operations during events, addressing issues to ensure client satisfaction and operational success.
- Facilitated communication between sales and operations teams, ensuring clear understanding of group requirements.
- Executed detailed planning for group itineraries, incorporating client preferences and logistical considerations.
- Conducted site inspections for venues, assessing suitability for group activities and events.
- Utilized budget tracking tools to monitor and manage expenses for group operations effectively.
- Collaborated with vendors to secure services and negotiate favorable terms for group bookings.
- Implemented feedback mechanisms to gather client insights, enhancing future service offerings.
- Trained and mentored junior staff on operational processes and best practices for group management.
China Division, Administrative and Operations Supervisor
Amstar DMC
11.2010 - 12.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Education
Bachelor of International Tourism - Sales and Marketing for International Companies, Business Marketing, Leadership for work teams and Groups, Business Management
Universidad Anahuac Cancun
Cancun06-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- CRM
- SalesForce
- Jira
- Confluence
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Support Operations Manager MICE
Onyx CenterSource
10.2022 - 12.2025
Regional Sales Manager MICE
Palace and Le Blanc Resorts
12.2020 - 01.2022
Advisor for MICE and Groups Circuits
SAT Mexico DMC
01.2019 - 12.2020
Special Groups Manager
Journey Mexico
05.2018 - 11.2018
Director of Operations LATAM / Country Manager
High Tide DMC / Meetings and Incentives
02.2014 - 03.2018
Groups Operations Supervisor
Amstar DMC
09.2013 - 01.2014
Sales and Planning Executive
Amstar DMC
01.2013 - 09.2013
Groups Field Operation Coordinator
Amstar DMC
12.2012 - 01.2013
China Division, Administrative and Operations Supervisor
Amstar DMC
11.2010 - 12.2012
Bachelor of International Tourism - Sales and Marketing for International Companies, Business Marketing, Leadership for work teams and Groups, Business Management
Universidad Anahuac Cancun