Luis Garza Rhoads
Businessman
Cancun,ROO
Summary
Executive with strong professional ethics, excellent interpersonal skills and experience in customer service. Communicative, friendly person and capable of adapting to each situation. I am characterized by my ability to solve problems, prioritize and manage projects and work as a team.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Connectivity Director
Mila Business Group
1 2022 - 05.2024
- Responsible for offering technological solutions to hotels and vacation rentals through a PMS Channel Manager system
- Perform system connection and configuration and offer ongoing support
- Planning, coordination, verification and supervision of company operations
- Attention and resolution of specific situations with clients and major incidents
- Preparation of reports and reports for management.
Lodging Partner Associate
Elevate Rooms
01.2019 - 01.2022
- Responsible for offering technological support for hotels with company procedures
- Maintain and promote excellent partner relationships by managing rapid and accurate response to telephone and email communications
- Respond to inquiries about inventory management
- Database management.
CRC Supervisor
Hotelbeds
01.2017 - 01.2019
- Negotiation with suppliers
- Customer service (Agencies)
- Monitoring of escalated cases
- Generating reports
- Creation and modification of reservations
- Management of Atlas and Sales Force system.
Education
Business Administration -
Universidad Del Caribe
01.2014 - 05.2018
Skills
Business development
Strategy planning
Leadership
Conflict resolution
Team management
Business relationships
Excellent communication
Sales
Timeline
Lodging Partner Associate
Elevate Rooms
01.2019 - 01.2022
CRC Supervisor
Hotelbeds
01.2017 - 01.2019
Business Administration -
Universidad Del Caribe
01.2014 - 05.2018
Connectivity Director
Mila Business Group
1 2022 - 05.2024
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