Luis Enrique Lozano Guajardo
Analyst
Monterrey,NLE
Summary
Developed analytical and problem-solving skills in fast-paced, data-driven environment. Effectively utilized tools and methodologies such as statistical analysis and data visualization to drive business decisions. Seeking to leverage these transferrable skills in new and dynamic field.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Management Support Services Analyst
Expins
01.2024 - Current
- As a Management Support Services Analyst at Expins, I successfully streamlined the purchase order process
- This resulted in a significant improvement in efficiency and processing time
- I developed and implemented a new, standardized process, trained team members, and reduced errors and discrepancies in purchase orders by 15%
- Additionally, I demonstrated strong analytical skills, led projects, and contributed to process improvements
- I also played a key role in the development of a new leasing project, which is expected to generate substantial revenue
Customer Service Representative
Logical Telecom
01.2022 - Current
- In my role as a Customer Service Representative at Logical Telecom, I excelled at resolving complex customer issues
- I proactively sought out training to enhance my technical knowledge and utilized available resources to effectively diagnose and address problems
- By maintaining a positive and empathetic approach, I consistently exceeded customer satisfaction targets, resolved escalated calls efficiently, and reduced customer frustration
Internship Student
Femsa OXXO
09.2022 - 12.2023
- As an intern at Femsa OXXO, I successfully implemented a standardized operating procedure (SOP) for a consolidation archive, significantly improving service quality and efficiency across 19,000 stores in Mexico
- Through extensive research and collaboration with store managers, I developed a comprehensive SOP that addressed specific needs and challenges, leading to a 15% increase in customer satisfaction and a 10% improvement in operational efficiency
- My work played a crucial role in enhancing the overall customer experience and business success
Education
Master’s - Business Administration and finance
Universidad Tecmilenio
12-2025
Business Administration - Finance
Universidad Tecmilenio
12.2023
Skills
- Work under pressure
- Teamwork
- Problem Solving
- Adaptability
- Excel Worktools
- Power Bi
- Organization
- Communication
- Analytical thinking
- Microsoft office
- MS Excel
- Time management
Accomplishments
- Collaborated with team of 12 in the development of a leasing project. with a customer impact on all Mexico, this project make a 7 figure impact monthly, where i am the person in charged of payment and conciliation, working with treasury, logistics and legal department to comply with the demand of the customer.
Certification
- Six Sigma Green Belt (Quality), Tec Milenio University, 2021-2023
- Living with Awareness- Conscious Business Coaching, 2023
- Social Media Marketing, HubSpot, 2024
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Hobbies and Interests
- Travel
- Technology
- Improvement on work areas
- Socialize
Personal Information
- Date of Birth: 09/18/98
- Nationality: Mexican
Timeline
Management Support Services Analyst
Expins
01.2024 - Current
Internship Student
Femsa OXXO
09.2022 - 12.2023
Customer Service Representative
Logical Telecom
01.2022 - Current
Master’s - Business Administration and finance
Universidad Tecmilenio
Business Administration - Finance
Universidad Tecmilenio
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