Luis Mercado

• AML compliance leader for Citi´s commercial and payment portfolios.
• I ensure adequate identification and mitigation actions over products and clients using or offering virtual assets, prepaid methods, Acquiring, clearing houses, international treasury, and collection
• Establishment of regional oversight committee
• De-risking actions on clients with reputational or regulatory exposure
• Effective results on control´s monitoring and testing
• Due to my background and results, I’m invited to support NAM contingencies as well
• Satisfactory results on regulatory and audit reviews for those portfolios
• Key contributor in the development of Citi´s AML Virtual assets policy and training
• Partner in assessing and successfully launching mayor investments and initiatives on new technologies and complex clients.

• For 6 years I lead AML related strategies, changes on regulation and policies implementation for different Citi businesses including Retail, Private banking, Small & Medium Enterprises Commercial banking, and Payments
• Main achievements:
• Secretariat and founder of the Change Management Committee focused on helping business areas to find practical solutions to compliance needs
• Contributor for Citi´s new account opening model including remote accounts
• Implement simplified due diligence and an onboarding process, facilitating client interactions and reducing onboarding time from 10 to 2 days
• Trainer on new risks and pat of Citi´s lab for new technologies., for AML transformation initiatives after the compliance event of the firm
• I was acting as well as advisor in the implementation of new system and process to improve control environment
• Key achievements:
• Responsible for coordinate multiple teams to elaborate responses and provide evidence to US monitor and Mexican regulator during their intervention in the firm helping to close open observations
• Developer of monitoring scenarios for remittances and cross border payments on omnibus accounts
• Setting of the monitoring system before HSBC data methodology gets in place
• Decommission of existing screening system and migration into a new global solution.

Project manager for AML transformation initiatives after the compliance event of the firm. I was acting as well as advisor in the implementation of new system and process to improve control environment.

Key achievements:

• Responsible for coordinate multiple teams to elaborate responses and provide evidence to US monitor and Mexican regulator during their intervention in the firm helping to close open observations.

• Developer of monitoring scenarios for remittances and cross border payments on omnibus accounts.

• Setting of the monitoring system before HSBC data methodology gets in place.

• Decommission of existing screening system and migration into a new global solution.

• Management information officer providing data and assembling presentations and materials for senior forums and CONDUSEF requirements
• Also, I was part of the client experience working group aiming to use data to boost solutions to top complaints root causes, it helps for instance to accelerate new chip technology on Cards and to define new service protocols in HSBC branches and contact center.

• I was part of the team responsible for transitioning client complaints into a new operational model
• While my role was totally operative I got the chance to automate the process to ensemble the Compliance report to the authority reducing the manual interactions and helping seniors to get a clear picture on complains tendencies

• This was my first formal job, here I learnt not only about banking business, process, and products but I learn as well how to listen to internal and external clients and to present ideas in a clear and time effective manner
• Key achievements include to have multiple client recognition, being top seller for several months, trainer of more than 200 colleagues on sales and service, and a final promotion to quality advisor.