Luis O. Cobos
Remote Trilingual Professional Spanish | English | French
Xalapa,VER
Summary
Trilingual professional (Spanish–English–French) with strong experience in virtual assistance, remote customer support, and administrative coordination. Highly organized, and reliable, with a customer-first mindset.
Tech savvy, comfortable using digital tools such as CRM systems, email platforms, calendars, and communication tools ensuring smooth operations and excellent customer experiences.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Spanish–English Medical Interpreter (Remote)
Language Line Solutions - Kelly Services Mx
04.2023 - 10.2025
- Collaborated with healthcare providers to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts.
- Followed ethical codes to protect confidentiality of private personal information.
- Managed emotionally sensitive interactions with professionalism and empathy.
- Interpreted high-priority calls (911, AAA, legal, and financial) in a remote environment.
Customer Service Representative
Alorica
08.2021 - 10.2022
- Provided customer support via phone and digital systems, resolving inquiries, complaints, and service issues.
- Consistently met quality, performance, and customer satisfaction metrics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving client's concerns.
Languages Tutor & Translator
Freelance
01.2020 - 09.2021
- Collaborated with students to identify lagging skills, and correct weaknesses.
- Delivered one‑on‑one English and French tutoring for official certifications (TOEFL, IELTS, DELF).
- Translated non‑sworn documents with a focus on accuracy and cultural appropriateness.
- Independently managed client communication, scheduling, and deliverables.
Sales Representative / Customer Care Support
7 Point Group
03.2018 - 08.2019
- Promoted and sold electricity services to U.S. market customers.
- Managed customer care operations, improving complaint handling processes.
- Trained and mentored new hires.
Language Assistant
Lille Board of Education
10.2014 - 05.2015
- Assisted Spanish teachers at elementary and high‑school levels.
- Delivered linguistic and cultural presentations to groups of about 25 students.
- Encouraged participation while maintaining classroom structure.
Education
Master of Science - Biosciences
University of Nottingham
Nottingham, UK 05.2001 -
Bachelor of Arts - French As A Foreign Language
Universidad Veracruzana
Xalapa, Veracruz, Mexico 05.2001 -
Skills
Cultural insight
Patient assessment
Interpretation accuracy
Call management
Tech Savvy
TRAINING & CERTIFICATIONS
- Personal Protective Equipment & Fire Prevention – Mexican Ministry of Labor 2016
- English as a Second Language – Western Illinois University 2016
- Cultural Diversity, Translation & Adaptation in Cinema - Universidad Veracruzana 2015
- International Training Day in Translation - Universidad Veracruzana 2015
- Speech Analysis & Professional Knowledge Building - Universidad Veracruzana 2014
Timeline
Spanish–English Medical Interpreter (Remote)
Language Line Solutions - Kelly Services Mx
04.2023 - 10.2025
Customer Service Representative
Alorica
08.2021 - 10.2022
Languages Tutor & Translator
Freelance
01.2020 - 09.2021
Sales Representative / Customer Care Support
7 Point Group
03.2018 - 08.2019
Language Assistant
Lille Board of Education
10.2014 - 05.2015
Master of Science - Biosciences
University of Nottingham
05.2001 -
Bachelor of Arts - French As A Foreign Language
Universidad Veracruzana
05.2001 -