LUIS RUVALCABA
Senior IT Leader
Guadalajara
Summary
Driven IT Leader with robust background in managing complex programs and delivering strategic initiatives. Successfully led cross-functional teams to achieve project milestones and enhance operational efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Experienced with developing and implementing PMO frameworks to support project delivery. Utilizes strategic planning and risk management to ensure successful project outcomes. Track record of fostering team collaboration and driving continuous improvement.
Overview
2
2
Languages
2
2
Certifications
20
20
years of professional experience
Work History
Professional Services PMO Leader
OpenText / Microfocus
07.2022 - Current
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
- Championed best practices in project management across the organization through training sessions and workshops.
- Conducted regular status meetings to review progress, discuss challenges, and align on priorities for a portfolio of +250 engagements.
- Led PMO oversight of AI initiatives, enabling adoption across business processes—including order management, customer support, accounts receivable, supply chain logistics, and compliance—delivering faster execution and measurable efficiencies
- Established performance metrics to evaluate project status, using data-driven insights for continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Strategic Project Director
AJC International
01.2020 - 06.2022
- Directed strategic projects to transform and modernize the organization's business applications.
- Redesigned the company's data storage strategy to rebuild its entire reporting system with MS Power BI, preparing the organization's data for artificial intelligence initiatives.
- Transform the enterprise application support organization with a new IT service management platform (Fresh Service). Improve service times by up to 200%, create new KPIs for continuous improvement, and save over $500,000 per year in support services.
- Led implementation of the P44 application to manage and track 2,500+ annual container shipments, generating $1.2M in efficiencies across logistics, operations, and accounts receivable.
Global PMO - Senior IT Manager
Hewlett Packard, HP
06.2016 - 11.2019
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided the corporate IT Global Planning process and roadmaps, aligning the top 3 initiatives by functional group and reducing redundancy by 30%.
- Led reporting of Business Transformation programs (status, risks, dependencies, financials), improving performance tracking by 40%, halving reporting cycle time, and ensuring full visibility across 10+ initiatives.
- Oversaw IT metrics focused on business outcomes—order submission, onboarding speed, and support resolution—achieving 20% fewer errors, 50% faster onboarding, and 25% quicker support turnaround.
Marketing, Communications and Sales - IT Manager
Hewlett Packard, HP
09.2010 - 05.2016
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Program Manager leading the separation of eCommerce, Marketing, and Sales IT applications during the Hewlett-Packard split with Hewlett Packard Enterprise.
- Directed the Transition Service Agreements Exit Program, overseeing strategies for 500+ applications—including clone, retain, transform, sunset, or knowledge transfer—to ensure seamless divestiture and operational continuity.
Personal Systems - ECommerce Svcs - PMO Manager
Hewlett Packard, HP
08.2006 - 08.2010
- Championed continuous improvement efforts within the PMO by actively seeking stakeholder feedback and incorporating best practices into policies and procedures.
- Managed vendor relationships to negotiate contracts and secure cost-effective services, delivering ~40% cost savings, improving response times by 20%, and ensuring 100% SLA compliance.
- Coordinated IT Managers to deliver compliance initiatives (software upgrades, PCI, regulatory), achieving 100% audit readiness, reducing security incidents by 25%, and completing upgrades across 200+ systems on time.
- Served as Escalation Manager for incident management, triage, and troubleshooting.
Education
MBA - Finance
Instituto Tecnológico De Monterrey
Guadalajara, MexicoComputer Systems Engineering -
ITESO
Guadalajara, MexicoSkills
Portfolio management expertise
Project progress reporting
Project scope management
Performance metrics
Strategic decision-making
Certification
PMP - Project Management Professional
Hobbies
Avid reader, hiking, and golf.
Timeline
Professional Services PMO Leader
OpenText / Microfocus
07.2022 - Current
Strategic Project Director
AJC International
01.2020 - 06.2022
Global PMO - Senior IT Manager
Hewlett Packard, HP
06.2016 - 11.2019
Marketing, Communications and Sales - IT Manager
Hewlett Packard, HP
09.2010 - 05.2016
Personal Systems - ECommerce Svcs - PMO Manager
Hewlett Packard, HP
08.2006 - 08.2010
Computer Systems Engineering -
ITESO
MBA - Finance
Instituto Tecnológico De Monterrey