Computers
Luis Sierra
Portfolio Carrier Manager
Nuevo Leon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Carrier Portfolio Manager
Ch Robinson
05.2022 - Current
- Contributed to business growth by identifying opportunities for improvement within existing services or expansion into new areas.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
- Led training sessions for new employees, fostering a positive work environment and strong teamwork.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
Sales Representative
Transportes Propane
12.2021 - 05.2022
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Customer Service Representative
Winoa Mexico
12.2019 - 12.2021
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Responded to customer requests for products, services, and company information.
- Developed and updated databases to handle customer data.
Customer Service Representative
Teleperformance
03.2019 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
Account Representative
Procesos De Valor Agregado, S.C
08.2018 - 03.2019
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
Education
Bachelor of Science - Geoscience
Instituto Tecnologico De Monterrey
Ciudad Madero Tamaulipas 05.2001 -
Skills
Warehouse Management
Fleet Management
Service Sales
Problem-solving abilities
Adaptability and Flexibility
Attention to Detail
Decision-Making
Team building
Continuous Improvement
Interests
Trucking
Guitar
Timeline
Carrier Portfolio Manager
Ch Robinson
05.2022 - Current
Sales Representative
Transportes Propane
12.2021 - 05.2022
Customer Service Representative
Winoa Mexico
12.2019 - 12.2021
Customer Service Representative
Teleperformance
03.2019 - 12.2019
Account Representative
Procesos De Valor Agregado, S.C
08.2018 - 03.2019
Bachelor of Science - Geoscience
Instituto Tecnologico De Monterrey
05.2001 -