Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Luis Sierra

Portfolio Carrier Manager
Nuevo Leon

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Carrier Portfolio Manager

Ch Robinson
05.2022 - Current
  • Contributed to business growth by identifying opportunities for improvement within existing services or expansion into new areas.
  • Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
  • Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.
  • Handled complex load assignments, organizing efficient routes for maximum productivity.
  • Led training sessions for new employees, fostering a positive work environment and strong teamwork.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.
  • Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.

Sales Representative

Transportes Propane
12.2021 - 05.2022
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.

Customer Service Representative

Winoa Mexico
12.2019 - 12.2021
  • Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
  • Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Responded to customer requests for products, services, and company information.
  • Developed and updated databases to handle customer data.

Customer Service Representative

Teleperformance
03.2019 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Account Representative

Procesos De Valor Agregado, S.C
08.2018 - 03.2019
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Processed client payments and updated accounts.
  • Contacted customers to assess satisfaction and current needs.

Education

Bachelor of Science - Geoscience

Instituto Tecnologico De Monterrey
Ciudad Madero Tamaulipas
05.2001 -

Skills

    Warehouse Management

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Interests

Computers

Trucking

Guitar

Timeline

Carrier Portfolio Manager

Ch Robinson
05.2022 - Current

Sales Representative

Transportes Propane
12.2021 - 05.2022

Customer Service Representative

Winoa Mexico
12.2019 - 12.2021

Customer Service Representative

Teleperformance
03.2019 - 12.2019

Account Representative

Procesos De Valor Agregado, S.C
08.2018 - 03.2019

Bachelor of Science - Geoscience

Instituto Tecnologico De Monterrey
05.2001 -

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Luis SierraPortfolio Carrier Manager