Luis Vazquez Perez
Rialto, CA,VER
Summary
Accomplished SR. Seamer Service Representative with a proven track record at Crown Cork, enhancing equipment performance and customer satisfaction through expert technical support and proactive problem-solving. Skilled in bilingual customer relations and technical troubleshooting, significantly increased retention by fostering strong relationships and maintaining high quality standards. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
SR. Seamer Service Representative
Crown Cork
2022.10 - Current
- Conduct regular customer line health audits and seam checks to prevent quality claims and enhance equipment performance.
- Service as a subject matter expert on customer equipment, providing training and documentation to ensure self-sustaining customer operations.
- Coordinated site visits and serve as the primary commercial contact for customer line qualifications,collaborating with cross-functional teams to resolve challenges.
- Maintain time records to ensure the financial viability of customer service operations.
- Perform line Audit yearly to ensure customer equipment will function with a minimum of down time.
- Perform tooling changes with the lowest downtime possible.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Maintained productivity and quality standards at all times.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Seamer Service Representative
Ball Corporation
2015.11 - 2022.10
- Conduct regular visits to customer to perform seam checks to ensure the quality of the seam.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Serve as a subject matter expert on customer equipment, providing training and documentation to ensure self-sustaining customer operations.
- I delivery expert service for seamer equipment, performing adjustments and providing technical support to prevent downtime and ensure quality standards.
- Provided customer intelligence regarding
- equipment health to our CTS and sales teams.
Seamer Technician
Pro 120L
1999.07 - 2015.12
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Rebuilt Seamer
- Installation of new Seamer at customer locations.
- Assembly of components to rebuilt seamer at the shop.
- Travel around all United States,Mexico and Canada to different customer to perform trouble shooting,installation of new equipments,new components or help costumer with any issue regarding the quality of the final seam.
Education
High School Diploma -
Ganesha High School
Pomona CA06.1996
Skills
- Complaint Handling
- Customer Relations
- Customer Support
- Customer Relationship Management
- Technical Support
- Bilingual English / Spanish
Love to play soccer on my free time
I have been playing soccer since I was 7 years all, at my high school years I play Varsity since I was at 9th grade, and until know i keep playing on my free time.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
SR. Seamer Service Representative
Crown Cork
2022.10 - Current
Seamer Service Representative
Ball Corporation
2015.11 - 2022.10
Seamer Technician
Pro 120L
1999.07 - 2015.12
High School Diploma -
Ganesha High School
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