Luis Vega

Customer Service & Tech Support for ensorahealth:

-Calls, emails and chat support

-Scheduling appointments.

-Assist with billing inquiries

-Answer patient inquiries

-Medical records management

-Patient satisfaction and feedback

-Submit insurance claims

-Basic Tech Support

-Provide information about products and services

-Salesforce Escalations

Medical Customer Service for Centro Medico:

• Inbound and Outbound Calls.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Coaching Sessions, Team huddles, Daily feedback.
• Metrics and Tracking logs.
• Meetings with Client for updates and goals.
• Daily Team Management Report.

Invoice Analyst/Collections Agent for client portfolio

• Collaborated with cross-functional teams to ensure accurate billing data and prevent financial errors.
• Supported month-end close activities, ensuring accurate representation of outstanding invoices in financial statements.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Enhanced client relationships through timely communication and resolution of invoicing issues.
• Build strong working relationships with vendors to facilitate open lines of communication regarding invoice-related matters.
• Emails, Chats and Teams Meetings.

Operations Supervisor

Department: [Supply Chain / Distribution Center / Online Operations]

• All operations fow Walmart.com.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Supervise, train, and develop a team of associates to meet performance targets and operational goals.
• Monitor daily operations to ensure compliance with Walmart policies, safety standards, and quality guidelines.
• Oversee scheduling, workflow, and operations processes to maximize efficiency.
• Drive continuous improvement initiatives to increase productivity and improve service levels.
• Analyze key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.
• Collaborate with cross-functional teams including QA, Recruitment, HR and Trainers.
• Team Management for 25 to 30 agents.
• Monitor KPIs Daily, weekly and monthly reports.
• Call calibrations, team huddles, coaching sessions, feedback and live monitoring.
• Fast-paced environment.
• Train and develop staff to improve efficiency and service.
• Support onboarding of agents and promote a positive, inclusive team culture.