Luis Zapata
Hidalgo
Summary
Dynamic Team Lead at Pet Wise with a proven track record in coaching and mentoring, fostering teamwork, and enhancing operational efficiency. Expert in machinery management, including CNC and Bailer, while excelling in conflict resolution and customer focus. Committed to creating a positive work environment and driving team success.
Overview
14
14
years of professional experience
Work History
Team Lead
Pet Wise
07.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- I am in charge of the machinery area, I verify that they are working correctly. I have knowledge in CNC, Bailer, Convoluted machine and in the Glue area.
- I am in charge of verifying what order we are going to work on for the next day, once finished I have to send the information that has already been finished.
Store Manager
Fallas Paredes
10.2011 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customer .
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Valley View High School
Hidalgo TX05-2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Team work
Timeline
Team Lead
Pet Wise
07.2023 - Current
Store Manager
Fallas Paredes
10.2011 - 08.2022
High School Diploma -
Valley View High School
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