LUISA GONZÁLEZ

Led AI projects in Autonomous Driving (Computer Vision) and Generative AI, managing complex workflows and cross-functional teams. Specialized in quality systems, sampling strategies, and process design to improve accuracy, efficiency, and cost alignment.

• Drove internal evaluations to streamline audits and boost team performance.
• Aligned teams and clients, ensuring clarity and seamless execution across 10+ active projects.

Provide personalized tutoring in Math, English, and exam prep for students of all levels who need needing extra support.

• Design creative, student-centered lessons that adapt to individual learning styles and build confidence through engaging methods like drawing, games, and real-world examples.

Provided proactive support for client inquiries, ensuring the timely and accurate delivery of daily financial data, including updated to over 100+ indices based on client licenses.

• Strengthened partnerships with key accounts through regular follow-ups, enhancing client satisfaction and fostering long-term relationships.

Managed the client permission process for a global network of 1000+ accounts, ensuring accurate licensing and permissions for clients. Led internal training sessions to educate teams on verifying client licenses for proper access.

• Collaborated with key vendors like Bloomberg, Morningstar, Refinitiv, and FactSet, optimizing the flow of critical information across platforms.

Handled over 30 daily customer calls, efficiently managing reservations, itinerary changes, and cancellations while resolving disputes and complaints in line with company policies and regulations.

• Enhanced customer service by leveraging in-depth knowledge of AAdvantage, improving client interactions and optimizing booking processes.