Luisa Osa

• Identified issues, analyzed information and provided solutions to problems.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Cooperated closely with other departments to support achievement of customer experience outcomes.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Conducted end-to-end market research processes through primary and secondary research methods such as qualitative and quantitative methodologies.
• Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

SAM'S-COSTCO-CHEDRAUI

• Own P&L for the portfolio for every client.
• Consistently achieved top ranking in revenue and profit growth.
• Leveraged strategic planning to penetrate key accounts.
• Trained new employees on customer service, money handling and organizing strategies.
• Implemented track metrics to analyze success con every region to discover opportunities on every area.
• Created engagement with clients to thoroughly understand their needs and strategies.
• Creation of compelling bussines plans and value propositions for the buyer.
• Data analysis to explore and viability on plans that could leverage up sales growth.
• Built and cultivated long-term quality relationships with over 4 clients by addressing needs and providing superior customer service.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Maintained optimal financial controls by following loss prevention procedures and protecting DME.

• Created plans and communicated deadlines to ensure projects were completed on time.
• Led projects and analyzed data to identify opportunities for improvement.
• Monitored and evaluated 360° programs and activities to measure effectiveness and recommend improvements.
• Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.

• Collaborated with team members to help expand marketing channels.
• Consulted with product development teams to enhance products based on customer data.
• Created printed marketing materials designed to drive campaigns.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Performed market analysis and researched latest trends.
• Prepared reports detailing project updates, performance information and ongoing trends.