Luis Abraham Villarreal Esparza
Cd. Juárez
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency, designing and implementing cost-effective equipment modifications that improve safety and reliability. Also skilled in Strengths include problem-solving, project management, and collaboration across departments to achieve production goals. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations, with background in optimizing production processes and integrating new technology to enhance efficiency. Previous work led to significant reductions in downtime and material waste, directly impacting operational success.
Overview
8
8
years of professional experience
Work History
Specialized Assistant
SSPE
Cd. Juárez
01.2023 - Current
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Provided HR administrative assistance to management team.
- Gathered and sorted data for reports and files.
- Used filing systems to improve document management and organization.
- Entered data into databases accurately and efficiently.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Performed accounting or financial analysis.
- Handled confidential information with discretion and integrity.
Assistant Team Leader
Mercado Libre
Cd. Juárez
09.2020 - 08.2022
- Analyzed key performance indicators to identify effective strategies.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted time studies to determine labor costs associated with each product line.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assessed company operations for compliance with safety standards.
- Ensured compliance with safety regulations and maintained a safe working environment.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained daily inventory to facilitate successful material distribution.
- Worked closely with human resources to support employee management and organizational planning.
- Created training materials and conducted group trainings on new processes or procedures.
- Facilitated training sessions for new employees on company policies and procedures.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Identified and resolved shipping and packaging errors.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
General Manager, Administration
Smart Trampoline
Cd. Juárez
08.2019 - 03.2020
- Identified areas where improvements can be made in order to increase productivity levels.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored budget expenditures to ensure adherence to approved spending limits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created reports summarizing monthly expenses for senior management review.
- Developed service and sales strategies to improve retention and revenue.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Researched vendor options for purchasing supplies at the best prices available.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments, and direction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Shift Manager
Valerio`s Pizza
Cd. Juárez
01.2019 - 08.2019
- Observed and monitored utilization of equipment.
- Helped employees accomplish tasks during peak periods.
- Trained new employees on company policies, procedures, and job responsibilities.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Communicated with other shift managers to facilitate continuum of customer service.
- Inspected work areas regularly for cleanliness and organization standards.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Analyzed sales data to identify opportunities for growth.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Implemented cost control measures to reduce expenses and increase profitability.
Assistant Manager
BYOU
Cd. Juárez
01.2017 - 01.2019
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Laws - Law
Universidad Autónoma De Ciudad Juarez
Cd. Juarez12.2023
Skills
- Leadership
- Administrative
- Talent Acquisition Skills
- Human Resources Expertise
- Strong Verbal Skills
- Proactive
- Public Relations
- Microsoft software knowledge
- Timely Decision-Making
- Effective workflow
- Instructional and Training Skills
- Inventory Management
- Warehouse Management
- Logistics coordination
- Stock Control Management
- Project management, implementation, and execution
- Strategy Execution
Phone
cell, (656) 287-49-86
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Specialized Assistant
SSPE
01.2023 - Current
Assistant Team Leader
Mercado Libre
09.2020 - 08.2022
General Manager, Administration
Smart Trampoline
08.2019 - 03.2020
Shift Manager
Valerio`s Pizza
01.2019 - 08.2019
Assistant Manager
BYOU
01.2017 - 01.2019
Bachelor of Laws - Law
Universidad Autónoma De Ciudad Juarez
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