Luis Alan Martinez Peralta
Tijuana
Summary
Accomplished Lead Supervisor at VOXCENTRIX with a proven track record in team management and employee engagement. Expert in leveraging motivational techniques and training to drive professional growth and achieve company objectives. Skilled in priority management and proficient in office and Google Drive, consistently expanding client bases and enhancing team productivity. Experienced with team leadership, operational management, and conflict resolution. Utilizes strategic planning and effective communication to optimize team performance. Track record of fostering collaborative work environment and driving consistent results.
Overview
5
5
years of professional experience
Work History
Lead Supervisor
VOXCENTRIX
10.2023 - 07.2024
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
Collections Agent - Assistant Managger
VOXCENTRIX
11.2021 - 01.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Sales Agent
Telvista Campestre
08.2019 - 01.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
No Degree - Business Administration
Uabc
Tijuana, Baja California, Mexico01-2028
Skills
- Team Management
- Motivational Techniques
- Employee Engagement
- Priority management
- [office and goggle drive] experience
- Goal-Oriented
- Training and mentoring
Languages
English
Upper intermediate (B2)
Timeline
Lead Supervisor
VOXCENTRIX
10.2023 - 07.2024
Collections Agent - Assistant Managger
VOXCENTRIX
11.2021 - 01.2023
Sales Agent
Telvista Campestre
08.2019 - 01.2021
No Degree - Business Administration
Uabc
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