LUIS ALBERTO AVINA ZUNIGA
Summary
Driven to do the best at what I set my mind to. Have a gift for learning languages. Very reliable and easy to work with not afraid to learn new things. I'm sure I can be a good addition to any team as I give my all in everything I try. Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
19
19
years of professional experience
Work History
Delivery Manager
Tata Consultancy Services
10.2015 - Current
- Developed and maintained knowledgeable and productive team of employees.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Supervised delivery staff and general productivity.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Mentored junior team members to develop their skills and advance within the organization.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Analyzed data from various sources to identify trends and areas for improvement within the department.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Processing Agent
Naofmex
05.2014 - 09.2015
- Identified and solicited sales prospects in agency databases
- Responsible for monetary amounts for fees on policy changes
- Capture information including but not limited to commercial vehicle policies for change endorsements, accident losses, federal permits
- Assistant supervisor with duties
- Have experience on computer software: Adobe pdf (creating and modifying field for commercial auto applications), Nitro, Excel Word, Paint
- Formatting computers and Installing operating systems (Windows 7 and Windows 8)
- Installation of software programs such as Office, Lync Adobe and Antivirus programs
- Assisted in troubleshooting in minor internet, hardware and software malfunctions.
Mechanic
Admilarsa
07.2012 - 03.2014
- Repaired, replaced and adjusted brakes and brake pads
- Tested vehicles and their components and systems
- Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
- Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups
- Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench
- Completed routine maintenance to prevent future breakdowns
- Disassembled engines and repaired or replaced defective parts
- Maintained vehicle records by recording and filing all service and repairs
- Replaced drive and hydraulic systems
- Specialized in repairing and maintaining diesel automotive transmissions.
Computer Technician
Computer Hospital
03.2011 - 07.2012
- Set up equipment for cyber cafe, including installing cables and hardware
- Installed software and operating systems on company computers
- Set up and configured hardware and software on company equipment
- Maintained accurate hardware and software inventories
- Restored data, operating systems, files, documents and drivers
- Installed system software, including office 2007, 2010 and 2013 multiple antivirus programs Norton Mcafee, Panda, winrar
- Ordered necessary supplies and parts to repair malfunctioning hardware including but not limited to hard drives motherboards.
Maintenance Shop Supervisor
Button Transportation
05.2005 - 03.2011
- Repaired, replaced and adjusted brakes and brake pads
- Tested vehicles and their components and systems
- Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
- Adjusted repaired systems to meet United States Department Of Transportation specifications
- Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups
- Reviewed work orders and discussed them with supervisors
- Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench
- Completed routine maintenance to prevent future breakdowns
- Interfaced with management and colleagues in a professional manner
- Upheld top-quality workmanship
- Diagnosed computer and electrical failure with appropriate testing equipment
- Cleaned and removed grease on engines and engine compartments using specific chemicals
- Applied preservation chemicals to protect against spots and stains
- Managed and maintained the necessary level of supplies in the shop
- Maintained vehicle records by recording and filing all service and repairs
- Disassembled engines and repaired or replaced defective parts
- Replaced drive and hydraulic systems
- Supervised approximately 8 of employees in the repair shop
- Examined gauges and dials to verify that the testing equipment was working properly
- Trained staff on proper coolant flush processes and all aspects of air conditioning testing.
Education
GED -
Fairfield High School
Fairfield, CA01.2004
Skills
Proactive team player
Computer-savvy
Analytical
Driven
Fast Learner
Highly responsible
Results-oriented
Personable
Quality Control
Relationship Building
Skilled in Excel
Worker Supervision
User Acceptance Testing
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Tigrinya
Elementary (A2)
Timeline
Delivery Manager
Tata Consultancy Services
10.2015 - Current
Processing Agent
Naofmex
05.2014 - 09.2015
Mechanic
Admilarsa
07.2012 - 03.2014
Computer Technician
Computer Hospital
03.2011 - 07.2012
Maintenance Shop Supervisor
Button Transportation
05.2005 - 03.2011
GED -
Fairfield High School
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