Luis Alberto Chávez Gallegos
Scrum Master, ITIL Manager, Project Manager
Summary
With over 25 years of diverse IT experience, spanning roles such as IT Project Lead, DBA, Software Developer, Scrum Master, Project Manager, SRE Engineer, and ITIL Framework Manager. Successfully led and collaborated on projects across various industries including Airlines (Southwest Airlines, Mexicana, American Airlines), Pharmaceutical (Novartis, Takeda), Timeshare, Vacation & Travel Distribution Services (RCI Group), Human Resources (Manpower), Food & Beverages, Financial (BBVA, Citi-Banamex & DowJones), Health, and several Mexican government dependencies. Expertise in developing enterprise-wide applications for sectors such as Accounting, Financial, Administration, Statistics, and Travel.
Overview
38
38
years of professional experience
2
2
Certifications
1
1
Language
Work History
Senior Scrum Master
TAKEDA Pharmaceutical
05.2023 - Current
- SM for Telemetry, Observability & Monitoring team (Mexico, USA, India, Japan, Slovakia)
- Introduction, training & coaching team about Scrum framework
- Project track & workflow using Jira
- PI Planning with Miro boards
- Two week Sprint schedule
- Statistic & performance dashboards design
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
Scrum Master / Project Manager at Citi Banamex
CAPGEMINI
06.2022 - 04.2023
- PM for bank divestiture Client System project, will be splited in two banks, Citi & Banamex
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Client system must be cloned in both environments
- Citi will retain Institutional client business & Banamex will keep consumer banking business
- Project coach, track, release and workflow using Jira
- Daily Meetings with bank stakeholders
- Interviews, Evaluations, Project Onboarding, Metrics for team members
- Remove impediments to the team's perform ability
- Coach teams about Scrum framework
- Ensure appropriate business processes, data quality & systems delivery
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
Scrum Master / Project Manager at HCSC (Health Care Service Corporation)
INFOSYS Mexico
08.2021 - 04.2022
- Leading team for Rover 2.0 project development (team members in USA, India & Mexico)
- One week Sprint schedule
- Implement changes and steps to increase teams productivity
- Scrum coach, track, release and workflow using Jira
- Daily Meetings, Sprint Plan, Grooming, Backlog Refinement & Retrospective
- Interviews, Evaluations, Project Onboarding, Metrics for Mexico team members
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Scrum Lead
DowJones / INFOSYS
06.2021 - 08.2021
- Leading two teams for Factiva project development (Global News Monitoring & Search Engine)
- Team members in US, India, Bulgaria & Belarus
- Managed risks proactively by closely monitoring sprint progress and addressing potential issues early on.
- Mentored junior team members in Scrum principles, cultivating a culture of continuous improvement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Two week Sprint schedule
- Scrum plan implementation
- Implement changes and steps to increase teams productivity
- Scrum plan, track, release and workflow using Jira
Scrum Master - Business Process Analyst - ITIL L2 Support Lead
Southwest Airlines - SOFTTEK
03.2016 - 05.2020
- Coordinate tasks and activities between Southwest and ticketing vendors, airport hardware providers, banks & USA Governmental Agencies (DHS - Department of Homeland Security & TSA - Transportation Security Administration)
- Develop strategies in order to automate repetitive activities and / or eliminate unnecessary tasks for Reservation & Flight operations areas.
- Level 2 Support Lead & administration for Incident, Problems & Change Management under ITIL framework (SLA, SCM, AM)
- Provide a mechanism to compare actual operating performance against design standards and SLAs.
- Provide a basis for service assurance, reporting and service improvement.
- Coordinate the operational work of the technical team with a focus on providing support meeting the demands of incidents, problems and requests in accordance with the stipulated SLA's
- Manage the activities of technical and functional solution, development, integrated and functional tests, as well as all validations with the client; saw.
- ServiceNow dashboards configuration
- Reports
- Graphs
Software Engineer
GoNet - BBVA - Bancomer
10.2014 - 03.2016
- Analysis and development of the annual generation of perceptions and taxes withholdings belonging to Interests, Stock Shares & Dividends.
- Design & developments for automated Stock Shares taxes
- Design & developments for US cross-border tax compliance
- Modifications requested by SAT (mexican revenue service) in order to accomplish new TAX withholdings, Equity, Stock Shares requirements
Software Engineer / Data Architect & Scrum Master
FRISA - Home & Shopping Centers builder
03.2012 - 10.2014
- Space management software development, including:
- Space management and planning (cost, amount, quality, utilization, availability)
- Operations
- Asset management (people, equipment, furniture, parking lots, etc)
- Lease management (track contracts, email notifications, lease clauses & terms, etc)
- Financial, operations, statistics and sales reports
- Invoicing
- Microsoft CRM Interface
- Sybase, Mysql & SQLServer interfaces
System Engineer / Data Architect & DBA
GETRONICS - BBVA Bancomer
12.2010 - 08.2011
- Sybase migration from ver 11.5 to ver.15.0
- Migrate powerbuilder developments to Sybase 15.0
- Technical support to pb developments
- Interface development from BBVA-Madrid to BBVA-Mexico
- Sybase & Oracle interfaces
Power Builder Senior Consultant & DBA
ASSA Information Services
07.2007 - 02.2009
- Analysis of Business Requirements for modifications and new developments for Enkontrol system (construction oriented ERP software developed in powerbuilder)
- Development support for developers team
- DBA to implement the selected database for Enkontrol clients, such as Sybase, MS Sql Server, Postgress, MySql, Informix.
Senior Consultant / Data Architect & DBA
SICTEL
09.2004 - 06.2007
- Application development & maintenance (powerbuilder) for government dependencies such as SEP, IMSS, Pronosticos Deportivos and others like General Motors of SAS (Service Administration System) to manage & control the service requests for hardware maintenance.
- Application development & maintenance for government dependencies such as ISSSTE, SITYF & CDI of GNARUS (Telephony Administration System) for Sphere & Ericsson PBX systems.
- Analysis of business requirements for the development of the Financial Information System for Puebla Government, it will be developed using Microsoft Business Solution ERP-AXAPTA.
- Analysis of Business Requirements for the implementation of a Medical system in Qualitas, insurance company.
- Analysis of business requirements for the implementation of Medical Information System at the National Rehabilitation Center.
- DBA for the structure and data migration from Informix to SQL Server 2000.
I.T. Project Lead, Latinamerica & Caribbean
Resort Condominiums Int. de Mexico (RCI Group)
04.1993 - 04.2004
- Analysis & Development of several application using IBM AS/400 platform.
- Analysis & Development of RCI-Travel Agency System, worldwide Project, implemented in Mexico, Venezuela & Argentina offices. Also tested in South Africa, Singapore, Australia, Indianapolis & England RCI's offices. Interface with Sabre & Apollo GDS systems.
- Latinamerica representative in I.T. Worldwide meeting in RCI headquarters, Indianapolis, Indiana to evaluate & choose CASE & ICASE tools; also receive, submit & track all the requests with responsible RCI's headquarters I.T. areas.
- Member of I.T. A.D.E. (Application Development Environment) team, responsible for investigate and test for new software to worldwide use.
- Analysis & Development of A.C.C. (Automatic Credit Card Collect), with on-line interface with banks system for credit card approval. Used in Mexico, Argentina, Brazil, Chile, Colombia &Venezuela RCI offices.
- Analysis & development of Price Consulting system (car, plane tickets, hotel rooms & Disney tickets rates) to 'build' travel packages. Used in Mexico, Argentina &Venezuela RCI offices. Interface with Sabre & Apollo GDS systems.
- Analysis & development of E-mail Reports Delivery system, these systems sends statistic, financial, inventory & marketing reports to Resorts affiliated to RCI. Used in Mexico, Chile, Venezuela & Argentina RCI offices.
- Development of scripts for SABRE & Apollo GDS, used for reservations & bookings for One-Stop-Shop program. Implemented at Mexico, Argentina, Chile & Venezuela offices.
- MS SQL Server ver. 6.5, 7.0 & 2000 DBA, backups, database design, DTS programming, data warehousing.
- Development of Financial Reports with COGNOS Impromptu.
- Develop of an interface between RCI & Mayan Resorts systems, XML file FTP transfer between Mexico, Guadalajara, Indianapolis & Parsippany servers. Used only in Mexico.
- Analysis & development of Confirmation system, it send via e-mail or print Exchange Confirmation Vouchers, actually used in Mexico, Venezuela, Argentina, Brazil, Chile & Colombia RCI offices.
- Coordination & leadership for development of an interface between RCI-Travel & APOLLO reservation systems, oriented to the RCI Travel Agencies franchise program. Outsourced development.
Analyst
MANPOWER Mexico
07.1992 - 03.1993
- Development of Payroll, Income & Collect systems. AS/400.
- AS/400 operator/administrator.
Analyst Programmer
Auto Fin Auto Mexico
05.1992 - 07.1992
- Development of Collect system and printable Payment Vouchers. AS/400 development.
Trainee Programmer
CIBA - GEIGY Mexicana
01.1990 - 05.1992
- Maintenance of financial & Inventory systems in HP-3000.
- Migration of existing systems in HP-300 to AS/400.
Computer Teacher
Villanueva Montaño School
11.1988 - 07.1989
- Computer teacher for 1st, 2nd & 3rd High school grades teaching computer fundaments.
- Computer Teacher for Secretary Career teaching WordStar.
- Computer Teacher for Accounting career teaching Lotus 1-2-3.
- Computer Teacher for 1st grade of Physic & Math area teaching Pascal programming.
Analyst Programmer
Productos Alimentarios El Supremo S.A. de C.V.
10.1987 - 05.1988
- Development of Payroll system in both UNIX using Informix and Today software & Apple Macintosh using OMNIS3 software.
Education
English Certificate - Health Information Technology
Erindale College, University of Toronto
Toronto, Canada 05.2001 -
Certificate of Technical Studies - Information Technology
ICM Mexico
Mexico City, Mexico 05.2001 -
Skills
ZOHO Reports
Power BI
Cognos Impromptu
GDS (Sabre, Amadeus)
Microsoft Dynamics
Team & Project Mgmt
Customer Service
Process Improvement
Development tools
Powerbuilder
PHP
Python
RPG
Sikuli
Database
SQL Server
Sybase
PostgreSQL
DB2
MySql
SQL Anywhere
DBArtisan
Scrum
Agile Framework
Axosoft
Trello
Jira
Azure Devops
IT Service MgmT
ITIL 3,4
ServiceNow
Coaching and mentoring
Teamwork and collaboration
Team leadership
Business analysis
Agile methodologies
Project planning
Certification
Scrum Master Certified
Training
- ITIL 3, 4
- Scrum Master
- SRE (Site Reliability Engineering)
- AWS Cloud Practitioner
- GDS Amadeus ARD & CM
- PowerBuilder
- Navigator, ADW, Cognos Impromptu
- MRP-II, TQM, IPG-400
- MS SQL Server
- Programming & developing scripts
- X++ (prog. Language for Microsoft Dynamics AX-AXAPTA)
- Forcepoint DLP (Data Loss Prevention)
- SAFe Advanced Scrum Master
- SAFe 6.0 Scrum Master
- SAFe Product Owner / Product Manager
- GenAI Technologist
Business Travels
- North America
- South America
- Europe
Timeline
Senior Scrum Master
TAKEDA Pharmaceutical
05.2023 - Current
Scrum Master / Project Manager at Citi Banamex
CAPGEMINI
06.2022 - 04.2023
Scrum Master / Project Manager at HCSC (Health Care Service Corporation)
INFOSYS Mexico
08.2021 - 04.2022
Scrum Lead
DowJones / INFOSYS
06.2021 - 08.2021
Scrum Master - Business Process Analyst - ITIL L2 Support Lead
Southwest Airlines - SOFTTEK
03.2016 - 05.2020
Software Engineer
GoNet - BBVA - Bancomer
10.2014 - 03.2016
Software Engineer / Data Architect & Scrum Master
FRISA - Home & Shopping Centers builder
03.2012 - 10.2014
System Engineer / Data Architect & DBA
GETRONICS - BBVA Bancomer
12.2010 - 08.2011
Power Builder Senior Consultant & DBA
ASSA Information Services
07.2007 - 02.2009
Senior Consultant / Data Architect & DBA
SICTEL
09.2004 - 06.2007
English Certificate - Health Information Technology
Erindale College, University of Toronto
05.2001 -
Certificate of Technical Studies - Information Technology
ICM Mexico
05.2001 -
I.T. Project Lead, Latinamerica & Caribbean
Resort Condominiums Int. de Mexico (RCI Group)
04.1993 - 04.2004
Analyst
MANPOWER Mexico
07.1992 - 03.1993
Analyst Programmer
Auto Fin Auto Mexico
05.1992 - 07.1992
Trainee Programmer
CIBA - GEIGY Mexicana
01.1990 - 05.1992
Computer Teacher
Villanueva Montaño School
11.1988 - 07.1989
Analyst Programmer
Productos Alimentarios El Supremo S.A. de C.V.
10.1987 - 05.1988