Summary
Overview
Work History
Education
Skills
Accomplishments
i like to go to walks at the local park in the evenings usually on saturdays and sundays.
Timeline
Generic

Luis Alberto Soto Miranda

Cd Juarez Mexico

Summary

Adept at navigating high-stress environments, I excelled in customer service and dispute resolution at Datamark De Mexico, showcasing my problem-solving and active listening skills. My tenure at Southern Regional Builders and Remodelaciones Lozano honed my sales acumen and construction knowledge, achieving seamless operations and client satisfaction.learned how to operate some heavy equipment at icaprin de mexico like caterpillars,street sweepers,buses and also learned how to be an asphalt paver general worker.

Overview

12
12
years of professional experience

Work History

Costumer Service Representative Csa

Datamark De Mexico
06.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed costumer service calls clients would call in requesting intepreters i had to fill out the information of the client ensured language match then i would transfered the call to the interpreters.
  • i worked as an interpreter managed my job professionally never had any complaints.
  • Responded to customer requests for products, services, and company information.

phone number +1915-242-6264 www.datamark.net

Free Lancer Sales Representative Independent Sales

Southern Regional Builders
01.2020 - 05.2022

i worked as a sales representative had a daily list of potential costumers i would call the clients and offer them the list of services provided and if interested,i would gather the client information and transfer the call to the hr team.i worked for that company for almost 2 years.

Sales Csa/handyman

Remodelaciones Lozano 656-591-1795
05.2016 - 01.2019

the first year i handled the costumer service team.

  • Assisted in inventory management, worked as a handyman.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.

Driver, Warehouse Orders,worked on the Field

ICAPRIN SERVICIOS SA DE CV
01.2013 - 03.2016
  • Followed all relevant traffic laws and safety regulations.
  • Worked as an asphalt paver.
  • worked the field landfield operator or heavy equipment operator i worked the caterpillar,street sweeper machine.
  • Also worked as a driver transporting workers to the worksite or the asphalt pavers
  • www.ica.com.mx they handle diferent phone numbers depending on the region they are working feel free to contact them. www.ica.com.mx

Education

High School Diploma -

Preparatoria 16 De Septiembre
Ciudad Juárez, Chihuahua, Mexico
04-2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • construction knowledge,heavy equipment knowledgesome handyman knolege
  • Sales experience

Accomplishments

i have accomplished alot throughtout my laborer journey and i would say my call center jobs have given me the most satisfaction and also knowledge.i like talking to costumers and to help them solve their problems i would say i like talking to people.

i like to go to walks at the local park in the evenings usually on saturdays and sundays.

i usually go for walks at a local park here in juarez called parke central mainly on saturdays and sundays,on the week days i run on the threadmill or clean my room or watch some movies on my free time while not at work.

Timeline

Costumer Service Representative Csa

Datamark De Mexico
06.2022 - 09.2024

Free Lancer Sales Representative Independent Sales

Southern Regional Builders
01.2020 - 05.2022

Sales Csa/handyman

Remodelaciones Lozano 656-591-1795
05.2016 - 01.2019

Driver, Warehouse Orders,worked on the Field

ICAPRIN SERVICIOS SA DE CV
01.2013 - 03.2016

High School Diploma -

Preparatoria 16 De Septiembre
Luis Alberto Soto Miranda