Luis Alberto Valdez Mendivil
Síntesis profesional
Results-driven IT Engineer with a strong background in endpoint device management and technical support, specializing in diagnosing and resolving hardware, software, and network-related issues. Experienced in system maintenance, infrastructure support, and delivering high-quality customer service to ensure seamless IT operations. Demonstrates excellent troubleshooting abilities, adaptability, and a collaborative mindset, consistently meeting performance objectives and supporting evolving business priorities. Reliable and proactive professional committed to optimizing system performance and enhancing user satisfaction.
Información general
2
2
Languages
13
13
years of professional experience
Experiencia laboral
IT Manager and Statistics
Auto Servicio AFA
Navojoa, Sonora
2025.11 - Presente
- System Administration and IT Infrastructure Specialist responsible for network and server management, Microsoft 365 administration, licensing, domains, access control, IT inventory, service monitoring, vendor coordination, and remote/on-site technical support to ensure business continuity.
Field engineer
Humatech
Navojoa
2025.09 - 2025.10
- Performed on-site network assessments at KGS (Navojoa, MX) using specialized networking tools to evaluate LAN/WAN performance, signal integrity, and infrastructure readiness.
IT Support Engineer
LTI - Larsen & Toubro Infotech
Navojoa, Sonora
2020.03 - 2025.02
- Delivered Tier 1 & Tier 2 end-user support for hardware, software, and network-related issues, ensuring minimal downtime and high user satisfaction.
- Diagnosed and resolved hardware, software, and network connectivity issues across Windows-based environments.
- Installed, configured, tested, and maintained Windows operating systems, enterprise applications, and system management tools.
- Administered Active Directory Domain Services (AD DS), including user account creation, password resets, account unlocks, and device domain registration.
- Managed and supported client-server network environments using domain controllers to maintain secure authentication and access control.
- Performed secure Windows local password recovery using Hiren's BootCD toolkit.
- Provided remote technical support to users via remote access tools, ensuring timely issue resolution.
- Utilized ServiceNow as the primary ticketing system to log, track, and resolve incidents in accordance with SLA standards.
- Executed system image deployment and disk cloning using Ghost, Clonezilla, and AOMEI Partition Assistant, reducing workstation setup time.
- Configured and deployed employee workstations, including hardware setup, software installation, and network connectivity configuration.
- Managed IT asset inventory, maintaining accurate records of computer equipment and lifecycle tracking.
- Maintained detailed technical documentation, including incident reports, troubleshooting procedures, and knowledge base articles.
- Assisted in developing and implementing IT policies and best practices to strengthen system security and operational efficiency.
- Enrolled and configured Apple iPhone devices using Microsoft Intune for secure access to Outlook, Microsoft 365, and Okta applications.
- Generated performance and service reports to analyze trends and improve IT service delivery.
- Collaborated with cross-functional teams to ensure seamless deployment of new systems and infrastructure upgrades.
- Served as the primary point of contact between Carrier Navojoa and the Network Operations Center (NOC) for data network operations and incident coordination.
Ingeniero De Sistemas
Carrier
Navojoa, Sonora
2013.01 - 2020.02
- Administered and managed Canon uniFLOW Secure Print environment across Canon multifunction printers, ensuring secure print release and user authentication compliance.
- Provided technical support and maintenance for industrial label printers including Zebra, Datamax, and CAB, minimizing production downtime.
- Led continuous improvement initiatives to streamline IT processes and enhance overall service delivery performance.
- Oversaw full Server Room operations in Navojoa, including infrastructure monitoring, environmental controls, hardware organization, and access management.
- Coordinated and collaborated with major network service providers including NTT, GTT, Flō Networks, Marcatel, Telmex, AT&T, Metrocarrier, and Eninetworks to ensure reliable WAN connectivity and SLA compliance.
- Diagnosed and resolved issues affecting LAN, WAN, and VoIP systems, maintaining network stability and operational continuity.
- Partnered with Pick & Place equipment suppliers (ASM and Juki) to support integration and connectivity of manufacturing systems.
- Designed and implemented high-availability and disaster recovery strategies, reducing downtime during critical outages.
- Executed network and server infrastructure upgrades aligned with business requirements and budget constraints.
- Served as primary liaison between corporate IT and key vendors, ensuring effective communication, issue resolution, and project coordination.
Estudios
Bachelor of Science - IT Systems
Universidad De Sonora
Hermosillo, Sonora, Mexico2012-05
Competencias
- Incident management
- User support
- Outlook Issues
- Office 365
- Ticket management
- SQL Server
- SD-WAN
- Easy Label
- Remotely Support
- Avamar
- Customer service
- Access issue resolution
- Problem-solving
- Continuous improvement
- Technical communication
- Hardware
- Microsoft Teams
- Onguard Access Control
- Thermal Printers
- Recovery Files
- Outlook PST
- Service support
- Issue escalation
- Teamwork and collaboration
- Project management
- Teamwork
LANGUAGES
English
Spanish
Personalizado
- Gaming
- DIY Electronics
- Reading Tech Blogs
- Networking
- Problem Solving
- Family Time
Cronología
IT Manager and Statistics
Auto Servicio AFA
2025.11 - Presente
Field engineer
Humatech
2025.09 - 2025.10
IT Support Engineer
LTI - Larsen & Toubro Infotech
2020.03 - 2025.02
Ingeniero De Sistemas
Carrier
2013.01 - 2020.02
Bachelor of Science - IT Systems
Universidad De Sonora