Luis Alejandro Alvarez Castillo
Tijuana
Summary
Results-driven Shift Manager with extensive experience in VIP account management, customer retention, and online gaming operations at Mexico’s largest online casino. Skilled in analyzing betting trends, optimizing revenue growth, and delivering personalized customer experiences. Proven ability to lead large teams, implement data-driven strategies, and ensure compliance with regulatory standards. Passionate about enhancing operational efficiency, fostering player loyalty, and driving long-term success in the online gaming industry.
Overview
4
4
years of professional experience
Work History
VIP Shift Manager
Caliente.mx
07.2022 - 03.2025
- Managed VIP accounts for Mexico’s largest online betting platform, delivering personalized experiences and implementing retention strategies that increased player loyalty and satisfaction.
- Analyzed betting trends and player behavior to optimize engagement, drive revenue, and develop targeted promotions for high-net-worth players.
- Collaborated with marketing and fraud prevention teams to align strategies, ensure compliance, and mitigate risks.
- Led a team of 65+ employees, ensuring seamless operations and maintaining high service standards for a high-traffic online platform.
- Resolved escalated customer issues effectively, maintaining company values and ensuring customer satisfaction.
- Reported daily activities, financial transactions, and incidents to management, ensuring transparency and accountability.
Data Analyst
USA Vein Clinics
01.2022 - 07.2022
- Conducted in-depth analysis of large datasets to identify trends, patterns, and actionable insights
- Analyzed and optimized processes
- Trained other team members in the use of data analysis tools and best practices
- Collaborated with cross-functional teams to align data-driven strategies with business objectives
Account specialist
Fastenal
12.2020 - 12.2021
- Specialized in sales, customer prospecting, and inventory management, contributing $110K USD in monthly sales.
- Played a key role in helping our branch become the first Fastenal location in Mexico to achieve $1M USD in monthly sales.
Education
Postgraduate Specialty in Quality Systems
UNAM FES ACATLAN
Bachelor’s Degree in Marketing Administration
CETYS Universidad
05-2022
Bachelor’s Degree in Marketing
ITESM
05-2018
Skills
- Leadership & Team Management
- VIP Account Management & High-Value Player Engagement
- Data Analysis & Data-Driven Decision-Making
- Online Platform Operations & Compliance
- CRM & Customer Analytics (HubSpot, Excel)
- Customer Retention Strategies
- Communication & Problem-Solving
- Strategic Thinking & Attention to Detail
- Networking & Teamwork
Timeline
VIP Shift Manager
Caliente.mx
07.2022 - 03.2025
Data Analyst
USA Vein Clinics
01.2022 - 07.2022
Account specialist
Fastenal
12.2020 - 12.2021
Postgraduate Specialty in Quality Systems
UNAM FES ACATLAN
Bachelor’s Degree in Marketing Administration
CETYS Universidad
Bachelor’s Degree in Marketing
ITESM
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