Luis Alejandro Bustillos Cordova
Guanajuato City
Summary
Dynamic professional with extensive experience in hospitality and retail management, excelling in vendor management and customer satisfaction. Proven track record at Banco Santander in resolving complex customer issues and ensuring compliance. Adept at multitasking and enhancing operational efficiency, consistently delivering exceptional service and fostering strong client relationships.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Hospitality Coordinator
Own business
Guanajuato
10.2017 - Current
- Coordinated event logistics to ensure seamless operations for diverse functions.
- Managed vendor relationships to secure quality services and supplies.
- Developed and maintained client communication to enhance customer satisfaction.
- Oversaw compliance with health and safety regulations in all operations.
- Resolved any complaints from guests in an efficient manner while upholding company policies.
Liquor Store Manager
Own business
Guanajuato
05.2016 - Current
- Managed daily operations and inventory control for the liquor store.
- Supervised staff schedules to optimize coverage during peak hours.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Searched, identified, and negotiated promotions, providers, and products to enhance store offerings.
- Maintained compliance with local alcohol regulations and safety standards.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Searched for new promotions and identified potential providers and products to enhance store offerings.
Banking Customer Service Representative
Banco Santander
Guanajuato
02.2013 - 06.2016
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Processed transactions including deposits, withdrawals, and loan payments.
- Assisted customers with inquiries regarding banking products and services.
- Educated clients on account features and benefits to enhance satisfaction.
- Resolved customer complaints and issues through effective communication techniques.
- Implemented bank policies while ensuring compliance with regulatory standards.
Construction Worker
Alberto Vivanco
Chihuahua
03.2010 - 02.2013
- Operated heavy machinery to complete various construction tasks efficiently.
- Assisted in site preparation and layout for new construction projects.
- Managed materials and tools to support daily construction activities effectively.
- Followed safety protocols to maintain a secure work environment on job sites.
- Supported skilled tradespeople by providing tools and materials as needed during projects.
Education
Bachelor of Business Administration - Business Administration And Management
Universidad Santa Fe
Guanajuato 01.2000 - 06.2004
Skills
- Vendor management
- Compliance oversight
- Customer service
- Inventory management
- Property management system
- Property maintenance
- Problem solving
- Multitasking ability
Languages
English
Advanced (C1)
C1
Certification
- USA Visa
- Drivers license
- Mexican passport
Affiliations
- Adequate experience in drywall, welding, painting and supervision.
Timeline
Hospitality Coordinator
Own business
10.2017 - Current
Liquor Store Manager
Own business
05.2016 - Current
Banking Customer Service Representative
Banco Santander
02.2013 - 06.2016
Construction Worker
Alberto Vivanco
03.2010 - 02.2013
Bachelor of Business Administration - Business Administration And Management
Universidad Santa Fe
01.2000 - 06.2004