Luis Andres Iskender Jimenez Rubido

I used to work for the Customer Service Department as an Agent for a departmental store, on this job my duties were to acknowledge the customer's needs while providing them proper solutions to their issues with refunds, merch returns or inconveniences on the store or our online services as well. Some of my responsibilities on this job were:

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Handled customer inquiries and suggestions courteously and professionally
• Answered constant flow of customer calls with no wait times
• Answered customer telephone calls promptly to avoid on-hold wait times.

I actually work for a debt collection division for an important third-party payment company as a Professional Debt Collector. Since I started to work here I managed to get product knowledge, excellent QA score and great performance being top collector in two months. My job duties actually consist in:

• Implemented advanced data analysis tools to optimize collection strategies based on historical trends and debtor profiles.
• Negotiated settlements effectively, securing favorable terms for both clients and debtors while maintaining professionalism at all times.
• Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
• Maintained up-to-date knowledge of industry regulations and best practices, resulting in fully compliant collections processes.