Luis Angel Castillo Barajas
Nuevo Leon
Summary
Accomplished Service desk Lead with 3 years of experience interacting with customers. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Banking Specialist
Contact Point 360
09.2023 - Current
- Implemented customer feedback mechanisms, allowing for continuous improvement of banking services based on client input.
- Maintained up-to-date knowledge of regulatory changes, ensuring all banking activities complied with new laws and guidelines.
- Developed comprehensive strategies for business growth, targeting both existing customers and new market segments.
- Led team in high-pressure environment, achieving targets for account sign-ups and loan disbursements.
Technical Support Agent
New York Life Insurance
3 2015 - 8 2018
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Help Desk Agent
American Axle & Manufacturing
04.2011 - 02.2014
- Provided onsite and global customer remote support
- Created and loaded OS images on new user equipment
- Provided Password Reset via Active directory
- Preformed preventive and corrected maintenance.
Education
High School Diploma -
Indio High School
01.2004 - 05.2007
Skills
Financial Planning
Payment Processing
Bank services
Cash handling and management
Sex
Male
Personal Information
- Date of Birth: 09/14/1989
- Nationality: Mexican
Languages
Spanish
English
Timeline
Banking Specialist
Contact Point 360
09.2023 - Current
Help Desk Agent
American Axle & Manufacturing
04.2011 - 02.2014
High School Diploma -
Indio High School
01.2004 - 05.2007
Technical Support Agent
New York Life Insurance
3 2015 - 8 2018
Similar Profiles
EDITH MORALESEDITH MORALES
Customer Service Escalations Specialist at Contact Point 360Customer Service Escalations Specialist at Contact Point 360
Daniela SierraDaniela Sierra
Customer Service Representative at Contact Point 360Customer Service Representative at Contact Point 360
Marcela RodriguezMarcela Rodriguez
Supervisora De Operaciones at Contact Point 360Supervisora De Operaciones at Contact Point 360