Luis Angel Lopez
Quality Control Technician
Mexico city
Summary
Dynamic and results-oriented professional with extensive experience in adult education and client support, notably at Toyota Industrial Commercial Finance. Excelled in enhancing training effectiveness and client retention, leveraging skills in remote learning and first aid. Proven ability to mentor and improve team efficiency, with a track record of developing impactful sales strategies and training content.
Overview
2
2
years of professional experience
Work History
Toyota Trainer
Toyota Industrial Commercial Finance
09.2023 - 08.2024
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Supervisor
Aeromexico
Terminal 2
07.2023 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Agent Representative
ABG
Calle De Bolívar 38, Centro Histórico De La Cdad. De México, Centro, Cuauhtémoc, 06000
02.2022 - 07.2022
- Provided exceptional support to clients during the onboarding process, fostering strong relationships.
- Improved client retention rates by conducting follow-up calls after sales transactions were completed.
- Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
- Assisted in the development of new sales strategies, resulting in increased revenue for the company.
Education
Quality Control Technician - Quality Control And Metrology
CECyT 10 "Carlos Vallejo Marquez"
Av. 508 S/n, Pueblo De San Juan De Aragón06.2021
Skills
Adult Education
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Toyota Trainer
Toyota Industrial Commercial Finance
09.2023 - 08.2024
Supervisor
Aeromexico
07.2023 - 12.2023
Agent Representative
ABG
02.2022 - 07.2022
Quality Control Technician - Quality Control And Metrology
CECyT 10 "Carlos Vallejo Marquez"
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