Luis Angel Medina Peña
Industrial Engineer
Nueva Rosita,Coahuila
Summary
A highly accomplished customer service coordinator with over a decade of experience resolving complex inquiries and overseeing shipping and receiving logistics. Adept at applying strong analytical abilities and operational precision to enhance service quality and drive efficiency in delivery processes.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Order Fulfillment
Elektrokontact
San Juan De Sabinas, Coahuila, Mexico
03.2021 - 06.2026
- Optimized order processing and fulfillment procedures to effectively address customer requirements and improve service efficiency.
- Monitored and optimized inventory levels, guaranteeing accurate stock counts and efficient replenishment processes.
- Facilitated collaboration among cross-functional teams to swiftly resolve order discrepancies.
- Handled customer inquiries efficiently and courteously, providing solutions for issues concerning orders and shipments as required.
- Analyzed weekly EDI transmissions for customer demand and adjusted production planning as required to meet operational needs.
- Monitored weekly customer demand trends to proactively address potential service gaps.
- Engaged with warehouse team to implement stock rotation strategies, effectively managing inventory and preventing obsolescence.
Customer Service Coordinator
Magna Seating
San Juan De Sabinas, Coahuila, Mexico
06.2011 - 10.2020
- Oversaw coordination of customer inquiries, focusing on efficient resolution processes to optimize customer satisfaction.
- Oversaw service escalations, collaborating with cross-functional teams to resolve complex issues.
- Managed comprehensive documentation of parts transactions to facilitate prompt and precise invoicing processes.
- Analyzed existing workflows and implemented improvements that significantly reduced response times and increased operational efficiency.
- Coordinated logistics for daily shipping and receiving, monitoring package volumes and compliance.
Education
Industrial Engineer - Engineering
Monterrey U.V.M
Monterrey, Mexico08-2004
Skills
- Order processing
- Inventory management
- Logistics coordination
- Efficient load planning
- Stock control
- Shipment preparation
- Customer service
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Order Fulfillment
Elektrokontact
03.2021 - 06.2026
Customer Service Coordinator
Magna Seating
06.2011 - 10.2020
Industrial Engineer - Engineering
Monterrey U.V.M