Epicor ERP
Luis Arturo Fernández Cruz
Electronic And Automation Engineer
Saltillo
Summary
Engineer with experience in manufacturing, quality, and ERP systems. Currently Control Tower Lead at Stellantis Saltillo Van Assembly Plant, managing customer complaints and ensuring timely resolution by using data from Power BI to assess warranty impact. Previously led Epicor ERP implementation at Fori Automation Mexico as a Subject Matter Expert, adapting best practices from Fori Michigan. Skilled in process improvement, cross-functional coordination, and tools like Inventor, AutoCAD, Epicor, and Excel. Proficient in english and french. Focused on data-driven problem solving.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Control Tower Customer Plant Lead
Stellantis Saltillo Van Assembly Plant
02.2025 - Current
- Serve as the primary liaison between the customer, plant, and suppliers to manage and resolve post-delivery vehicle complaints.
- Provide data-driven reports and dashboards to plant leadership to support decision-making, and ensure alignment with global quality standards.
- Use Power BI dashboards and warranty data to assess the scale and impact of reported issues, prioritizing actions based on customer exposure, and potential cost to Stellantis.
- Track, categorize, and escalate field issues related to product quality, missing components, or functional concerns.
- Ensure timely corrective actions by coordinating with plant quality, engineering, and supplier teams.
- Follow up on containment, root cause analysis, and implementation of long-term solutions.
- Provide visibility to leadership through detailed reports and dashboards tracking issue status, recurrence trends, and customer satisfaction risks.
- Promote a customer-first approach by ensuring all complaints are acknowledged and resolved, with clear communication back to stakeholders.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Process Engineer
Fori Automation De Mexico
02.2024 - 01.2025
- Applied knowledge of machining processes to ensure the precision and quality of manufactured components, collaborating closely with production teams to meet project specifications.
- Utilized Autodesk Inventor to review assemblies, components, Bill of Materials (BOM), drawings, and raw materials for manufacturing components.
- Used AutoCAD for designing and drafting detailed production layouts, and Pronest for optimizing cutting processes.
- Spearheaded the implementation of Epicor ERP after Lincoln Electric's acquisition of Fori Automation, serving as a Subject Matter Expert (SME).
- Trained extensively in Epicor, covering production planning, purchasing, and sales orders.
- Supported departments in transitioning from legacy systems to Epicor, minimizing disruptions.
- Adapted best practices observed during a visit to Fori Automation in Detroit, Michigan.
- Played a key role in ensuring the continuity of operations during the cut-over period, minimizing disruptions to production and project timelines.
- Optimized manufacturing processes by implementing continuous improvement initiatives and lean methodologies.
- Prepared scope of work documentation for use in project planning
- Spearheaded adoption of Lean manufacturing principles, driving waste reduction and improving operational efficiency.
Technical Support Engineer
Advanced Equipments and Components Mexico
08.2023 - 01.2024
- Provide expert technical support for a diverse range of torque tools, including digital and click torque wrenches, screwdrivers, pulse tools, and calibration benches.
- Conduct diagnostics, repairs, programming, and installations, ensuring optimal performance and client satisfaction.
- Demonstrate tool capabilities through hands-on sessions, contributing to successful client interactions and sales efforts.
Manufacturing Engineer
Mecanique Press Teknopro
12.2022 - 08.2023
- Programmer and operator of a HAAS VF-3 Vertical CNC machining center.
- Performed assembly and setup of necessary tools and cutters.
- Development and interpretation of technical drawings.
- G-code programmer on HAAS VF-3 Vertical Machining Center.
- 2D and 3D drawing in Inventor Autodesk.
- HAAS VF-3 Vertical Machining Center operator.
- KNUTH Vertical Milling Machine operator.
- Reduced machine downtime with proactive maintenance schedules, ensuring higher availability for production runs.
Manufacturing Intern
Ruhrpumpen Metals
05.2022 - 11.2022
- Manufacturing intern in a foundry. Acquired experience in the design of feeding systems and in the metal casting process.
- Usage of 3D software and specialized simulators.
- Collaboration in gating designs development.
- Modeling, drawing and assembly of vertical line pump components type VTP, VCT, VMT, VLT in Autodesk Inventor.
- Foundry gating systems design.
- Foundry simulation analyst in NovaCast and SolidCast.
- Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
Mechanical and electrical assistant
Press Solutions Tecno-pro S.A. de C.V
01.2020 - 01.2022
- Worked as a mechanical assembler of pneumatic systems.
- Assisted in the maintenance of presses.
- Assisted in mechanical and electrical works.
Education
Bachelor of Science - Electronic And Automation Engineering
Autonomous University of Nuevo Leon
San Nicolas de los Garza, Nuevo León 1 2016 - 1 2022
Kaplan International Languages
Seattle, Washington 2 2021 - 8 2021
Skills
Friendly, positive attitude
Accomplishments
- Warranty coverage: 150% overachievement in the Warranty coverage.
- ERP Implementation Lead: Led successful ERP implementation for 3 departments with minimal disruptions.
- Torque Tools Support: Provided technical support for over 200 torque tools, increasing client satisfaction by 25%.
- CNC Programming Expertise: Developed and executed over 100 CNC programs, reducing errors by 15% and lead time.
Software
AutoCAD Autodesk
Inventor Autodesk
Power BI
Pronest
Haas CNC Control Simulator
Palantir Foundry
Microsoft Office
Certification
Basic Training Operation & Programming Haas Machining Center
Timeline
Control Tower Customer Plant Lead
Stellantis Saltillo Van Assembly Plant
02.2025 - Current
Process Engineer
Fori Automation De Mexico
02.2024 - 01.2025
Technical Support Engineer
Advanced Equipments and Components Mexico
08.2023 - 01.2024
Basic Training Operation & Programming Haas Machining Center
12-2022
Manufacturing Engineer
Mecanique Press Teknopro
12.2022 - 08.2023
Foundations of Project Management
06-2022
Manufacturing Intern
Ruhrpumpen Metals
05.2022 - 11.2022
Course in Project Management
05-2021
Mechanical and electrical assistant
Press Solutions Tecno-pro S.A. de C.V
01.2020 - 01.2022
Bachelor of Science - Electronic And Automation Engineering
Autonomous University of Nuevo Leon
1 2016 - 1 2022
Kaplan International Languages
2 2021 - 8 2021
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