Summary
Overview
Work History
Education
Skills
Sports, coffee and music.
Languages
Timeline
Generic
Luis Brandon Andriano Arvizu

Luis Brandon Andriano Arvizu

Mexico City,CMX

Summary

Developing the capacity to strengthen and improve efficiency in my duties, while I apply and give the skills of knowledge I have gained. Recall working with passion, optimism, and accuracy. Consider a vision, with professional and personal growth. Also, to achieve the objectives of the company and to represent them with pride.

Overview

7
7
years of professional experience

Work History

Senior Delivery Project Manager

AT&T
01.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Planned, designed, and scheduled phases for projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Revenue Care Specialist

Quick Stat - Kuehne + Nagel
07.2022 - 12.2023
  • Analyzing quotes provided to the Client to bill according the shipments.
  • Identifying type of services provided to Client based on the logistics.
  • Quoting customers as per the shipment requirements - by following the internal process.
  • Caring the Revenue - align to our gross profit percentage.
  • Handling special accounts in their own billing process and special quotes.
  • Providing information to internal areas in a timely manner.
  • Met the KPIs established.
  • Coaching new team members.

Inside Sales

OSSI PLS - SSA Mexico
03.2022 - 06.2022
  • Carried out prospecting leads and developed them.
  • Build a customer database on CRM.
  • Quoting customers as per their requirements - by following the internal process.
  • Identified the needs of the customers and provide the best services align with our logistics services.
  • Applied sales strategies where the company’s services can be implemented in Mexico and International Market through WCA.
  • Provided information to each internal area in a timely manner.
  • Met the KPIs established.

Key Account Executive in Logistics

Carolina Logistics Inc.
05.2021 - 02.2022
  • Identify and create new business opportunities for existing and potential clients using territory management skills.
  • Scheduled client appointments with key decision-makers and identify growth opportunities.
  • Established standard operating procedures (SOPs) to meet customer expectations and provide the right solution for each matter.
  • Plan quarterly business reviews (QBR) with clients to review business trends.
  • Applied sales strategies where the company’s services can be implemented in North America.
  • Used state-of-the-art customer relationship management (CRM) software.

Education Counselor

Global Education Mexico
01.2021 - 05.2021
  • Sold the programs and connected with the customers through phone, and face-to-face.
  • Provided excellent pre-and post-sales customer service and support.
  • Managed the CRM to increase sales and recognize potential clients.

Bilingual Telephone Agent

Teleperformance
05.2020 - 01.2021
  • Offered great and unique customer service by inbound/outbound calls to a company oriented to food delivery services.
  • Achieved KPIs on a daily, weekly, and monthly time.
  • Assisted each customer (Diners, Drivers, Restaurants), to provide the right solution for each matter.

Customer Service Representative

The Artona Group Inc.
08.2019 - 03.2020
  • Offered an exceptional and exclusive customer experience in person and phone calls to book an appointment.
  • Check-in for the session, and purchasing process.
  • Shipping dates, returns, and refunds.
  • Monitoring and solving the requests that the customers have.

Internal Purchasing / Coordinator Return Policy

Ingram Micro Mexico
05.2018 - 01.2019
  • Organized the collection of the returns of the products nationwide while managing the appointments with the clients (retailers) to visit the warehouses and follow up.
  • In charge of the seven branches in Ingram Micro Mexico, gathered the requisitions of each warehouse, contacted suppliers to which raw materials would be requested, managed the delivery, and generate the Purchase Order, in addition to making the expense report.

Education

Bachelor of International Business -

Technological University of Mexico
01.2017

Service Excellence for Business Diploma - undefined

ILAC International College Vancouver
01.2020

Skills

  • Adaptability

  • Leadership

  • Convincing

  • Resilience

  • Team collaboration

  • Project management

  • Relationship building

  • Staff management

  • Cross-functional collaboration

  • Coaching and mentoring

  • Team bonding

Sports, coffee and music.

Basketball, running, cycling, Muay-Thai and outdoor sports. Any time is great for a cup of coffee . Lately, in love of country music.

Languages

English
Advanced (C1)
French
Elementary (A2)

Timeline

Senior Delivery Project Manager

AT&T
01.2024 - Current

Revenue Care Specialist

Quick Stat - Kuehne + Nagel
07.2022 - 12.2023

Inside Sales

OSSI PLS - SSA Mexico
03.2022 - 06.2022

Key Account Executive in Logistics

Carolina Logistics Inc.
05.2021 - 02.2022

Education Counselor

Global Education Mexico
01.2021 - 05.2021

Bilingual Telephone Agent

Teleperformance
05.2020 - 01.2021

Customer Service Representative

The Artona Group Inc.
08.2019 - 03.2020

Internal Purchasing / Coordinator Return Policy

Ingram Micro Mexico
05.2018 - 01.2019

Service Excellence for Business Diploma - undefined

ILAC International College Vancouver

Bachelor of International Business -

Technological University of Mexico

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Luis Brandon Andriano Arvizu