LUIS DAVID DZIB CORDOVA

Jefe de Servicio Técnico – Área Sureste colaborando con grandes cadenas como Walmart, Liverpool, Toks, Chedraui, Soriana, etc.
Región Sureste de México (Ej. Veracruz, Tabasco, Chiapas, Campeche, Yucatán, Quintana Roo)
Reportando a Gerente Nacional de Servicio Técnico.
Servicio Técnico / Operaciones / Mantenimiento.
Objetivo:

• Supervisar, coordinar y optimizar las operaciones del servicio técnico en la región sureste, asegurando la atención oportuna, eficiente y de alta calidad a las cadenas comerciales asignadas (Walmart, Liverpool, Toks, Chedraui, Soriana, etc.), garantizando la satisfacción del cliente, cumplimiento de KPIs y estándares técnicos.
  Responsabilidades Principales:
  • Coordinar y supervisar al equipo técnico regional (propio y subcontratado).
  • Planificar visitas de mantenimiento preventivo y correctivo a tiendas de las cadenas asignadas.
  • Visitar tiendas de clientes estratégicos (Walmart, Soriana, etc.) para supervisar trabajos en sitio.
  • Asegurar la correcta instalación, reparación y mantenimiento de equipos de procesamiento de alimentos(ej. Hornos, sierras, molinos, basculas (desde 1 kilogramo a 3 toneladas).
  • Mantener comunicación directa con los responsables técnicos y de mantenimiento de las cadenas comerciales.
  • Gestionar órdenes de servicio, refacciones y tiempos de respuesta.
  • Elaborar reportes técnicos y operativos mensuales.
  • Asegurar el cumplimiento de SLA’s y políticas de calidad.
  • Capacitar al personal técnico en procesos, seguridad y nuevas tecnologías.
  • Detectar oportunidades de mejora, eficiencia operativa y reducción de costos.
  • Cumplir con las normativas de seguridad, higiene y medio ambiente.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.

• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.