Luis Eduardo López Maldonado

For Vodafone Spain:

• Closed tickets quickly from the costumer
• Provided 2nd and 3rd level technical support and troubleshooting to clients.
• Streamlined internal processes by automating routine tasks using scripting languages such as Python and Bash.
• integration activities

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Worked for projects: Paraguay (Personal and Tigo), Chile (Telefonica), Colombia (Tigo), Salvador (Tigo), Mexico (Telcel), Guatemala (Tigo)
• Mentored junior engineers on best practices and methodologies related to wireless networking, fostering a culture of continuous learning within the team.

• Provided 3rd level technical support and troubleshooting to clients.
• integration activities