Luis Efrain Sánchez Avila
Social Service Medical Intern
Tonala, Jalisco
Summary
Dynamic professional with a strong background in healthcare and customer service, including experience as a Medical Resident at Instituto Mexicano Del Seguro Social. Proven ability in diagnostic skills and problem-solving, enhancing patient care and team performance. Recognized for maintaining high customer satisfaction through effective communication and empathetic listening and team leader.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Assistant Storekeeper
Consuvino
08.2025 - Current
- Streamlined order processing and fulfillment by accurately tracking incoming shipments and efficiently organizing stock on shelves.
- Maintained a clean, safe, and organized store environment for customers and employees through diligent attention to detail.
- Supported seasonal changeovers within the store layout, effectively transitioning from one product range to another without disruption.
Medical Resident
Instituto Mexicano Del Seguro Social (IMSS)
01.2024 - 07.2025
- Accurately documented patient encounters in electronic health records systems, ensuring timely communication among healthcare providers and facilitating continuity of care.
- Streamlined patient admission processes by efficiently gathering medical histories, performing physical exams, and ordering relevant diagnostic tests.
- Expedited diagnoses by interpreting lab results accurately and consulting with specialists when necessary to determine the best course of action.
- Regular procedures for hospitalized patients.
Bilingual Customer Service Supervisor
Teleperformance
07.2021 - 10.2023
- Leader and manager for 20 team members, responsible of their scheduling, vacations and goals follow up based on KPI´s.
- Collaborated with other departments for seamless coordination during escalated situations or special requests.
- Utilized data analysis tools to identify trends in customer inquiries, informing strategic decision-making regarding service offerings.
- Contributed to business development efforts by providing valuable insights on target markets based on bilingual interactions.
Bilingual Customer Service Representative
Teleperformance
03.2019 - 01.2020
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Education
M.D. - Medicine
Universidad De Guadalajara (UDG CUCS)
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Physical examination
Surgical techniques
Diagnostic skills
Medical ethics
Medical decision making
Wound management
Airway management
Suturing techniques
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Campaign management
Timeline
Assistant Storekeeper
Consuvino
08.2025 - Current
Medical Resident
Instituto Mexicano Del Seguro Social (IMSS)
01.2024 - 07.2025
Bilingual Customer Service Supervisor
Teleperformance
07.2021 - 10.2023
Bilingual Customer Service Representative
Teleperformance
03.2019 - 01.2020
M.D. - Medicine
Universidad De Guadalajara (UDG CUCS)
05.2001 -