Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Luis Emmanuel Rodriguez Villagómez

Luis Emmanuel Rodriguez Villagómez

San Mateo Tlaltenango,CDMX

Summary

Dynamic professional with expertise in customer relationship management systems and adaptive leadership, demonstrating a strong commitment to ethical conduct and servant leadership. Proven ability to evaluate performance metrics and track KPIs, ensuring exceptional customer service and fostering growth through mentoring and coaching. Aspires to leverage leadership skills in diverse environments to drive organisational success.

Overview

16
16
years of professional experience

Work history

Manager

AT&T
Mexico City
09.2022 - 07.2025
  • Team manager for Credit & Collections line of business
  • Guide, redirect and reinforce behaviors with Tailored Coaching based on every agent style to ensure performance.
  • Lead by example sharing best practices and creating verbiages for agents to perform during calls with customers.
  • Assist agents on escalated calls providing a resolution to the customer.
  • Overachieved overall 106% results month over month on KPI’s.
  • Help and develop all agents growing within the company.

Warehouse manager

Sameday Cabinets
Springfield, Virginia
04.2017 - 09.2017
  • Enhanced team morale with open communication and positive leadership.
  • Investigated discrepancies in inventory records; ensured swift resolution of errors.
  • Operated machinery following strict guidelines to ensure safety and quality control measures were met.
  • Followed detailed assembly instructions, resulting in precise manufacturing outcomes.
  • Worked on assembly line, producing high-quality goods.

Head Teller

BBVA BANCOMER
Celaya, Guanajuato
09.2009 - 11.2016
  • Managed and supervised all functions of the Teller line as well as routine audits on Teller drawers while providing leadership, planned, and organized daily activities.
  • Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
  • Vault guard; responsible for guarding cash and valuable items within banks vault.
  • ATM operations: maintenance, diagnose, soft programming, replenishment, and troubleshooting.
  • Assisted management and partners to successfully meet branch sales goals by cross-selling and making customer referrals as well as Assistant Manager coverage.

Education

Instituto Armando Olivares Carrillo
Celaya, Guanajuato

Skills

  • Customer relationship management systems
  • Leadership in diverse environments
  • Ethical conduct
  • Servant leadership
  • Performance metrics evaluation
  • Adaptive leadership
  • Mentoring and coaching
  • KPI tracking
  • Customer Service

Languages

English
Fluent
Spanish
Native

Timeline

Manager

AT&T
09.2022 - 07.2025

Warehouse manager

Sameday Cabinets
04.2017 - 09.2017

Head Teller

BBVA BANCOMER
09.2009 - 11.2016

Instituto Armando Olivares Carrillo

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Luis Emmanuel Rodriguez Villagómez