Luis Enrique Arredondo Hernández
Customer Service Representative
Cdmx
Summary
Dynamic Customer Service Representative with a proven track record at Wyndham Worldwide, adept at negotiation and persistent follow-up. Successfully managed accounts 1 to 90 days past due, utilizing effective communication to secure payments and promote travel options, enhancing customer satisfaction and loyalty. Skilled in providing tailored solutions to meet client needs.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Service Representative
Att&t
04.2017 - Current
Working with customers providing Solutions to bring the account current following up the callflow and giving them options to secure future their balances
Customer Service Representative
Teleperformance
03.2015 - 04.2017
Provide services to customer from Comcast relsted to services balance fue and offer services bailable for the cx ( x- sell )
Collections Agent
Wyndham World Wide (Hotel)
02.2013 - 03.2015
Working with a file of customers who had 1 up to 90 days past due using diferent methods to contact the customers like email making phone calls ones the accounts are current offering options to travel in diferentes resorts that the company has
Education
School Certificate -
Colegio De Bachilleres
Gustavo A Madres Cdmx02.2000
Skills
Negotiation
Timeline
Customer Service Representative
Att&t
04.2017 - Current
Customer Service Representative
Teleperformance
03.2015 - 04.2017
Collections Agent
Wyndham World Wide (Hotel)
02.2013 - 03.2015
School Certificate -
Colegio De Bachilleres