Luis Enrique Cabrera Guerrero
CDMX
Summary
Detail-oriented Critical Investigations Specialist (CIU) with extensive experience in Trust & Safety, high-risk investigations, fraud analysis, and multi-signal behavioral reviews. Promoted in September 2025 for strong cross-functional judgment and investigative expertise. Member of the Investigation Task Force, supporting complex, sensitive, and high-profile cases. Proficient with Salesforce, Observe AI, Slack, Sigma, Persona, Chekr, Amazon Connect, Mode, Toxmod, Google Sheets/Docs, and Assembled. Known for critical thinking, calm decision-making, and a commitment to user safety and platform integrity.
Overview
41
41
years of professional experience
Work History
Critical Investigations Specialist (CIU)
DoorDash
09.2025 - Current
- Conduct high-severity investigations involving threats, harassment, fraud, and platform manipulation.
- Support multi-signal, multi-team investigations for the Investigation Task Force.
- Produce structured, detailed investigative summaries for Safety and Enforcement.
- Employ Salesforce, Observe AI, Slack, Sigma, Persona, Chekr, Amazon Connect, Mode, Toxmod, and Google Workspace for case tracking and evidence management.
Trust and Safety Real Time Analyst (CIU)
DoorDash
01.2022 - 09.2025
- Investigated AI-flagged content related to harassment, violent threats, discrimination, sexual misconduct, and fraud.
- Partnered with the Law Enforcement Response Team during exigent, high-severity cases.
- Conducted outbound calls to de-escalate conflicts between customers, Dashers, and merchants.
- Ensured discreet, accurate documentation aligned with Trust & Safety policy.
Global Advocate
DoorDash
05.2023 - 11.2023
- Provided real-time procedural support to Tier 3 agents.
- Verified correct escalation paths during high-pressure events.
Tier 3 Support Agent
DoorDash
02.2022 - 05.2023
- Resolved complex merchant support issues including billing, delivery disputes, and account corrections.
Director Commercial
Texas Commissary
07.2009 - 05.2021
- Managed sales operations, inventory, customer service, and distribution processes.
Master Jeweler
Cabrera’s Jewelry
06.1985 - 05.2009
- Oversaw payroll, scheduling, inventory audits, and daily operations.
- Delivered precision craftsmanship, jewelry repair, and custom design.
Education
Paralegal Studies
Lamar University
Beaumont, Texas01.1993
Skills
- Professional Skills
- Responsible
- Organized
- Detail-oriented
- Critical thinker
- Calm under pressure
- Empathetic communicator
- Integrity-driven decision-making
- Team-oriented collaborator
- Technical Tools
- Salesforce (Advanced)
- Slack (Advanced)
- Zendesk
- Google Sheets / Docs
- Microsoft Office
- SQL (Basic)
- Moderation & investigative dashboards
Accomplishments
- Hourly Performance Recognition Award — H2 2024
- Member of the Investigation Task Force
- Contributor to Project Fireball (law-enforcement partnership)
- Developed company-wide Cash on Delivery (COD) SOP
- Identified and mitigated high-risk COD alerts to prevent fraud
- Member of ToxMod and Mod Squad analyzing high-risk audio
LANGUAGES
English: Native / C2
Spanish: C1 Professional Proficiency
Timeline
Critical Investigations Specialist (CIU)
DoorDash
09.2025 - Current
Global Advocate
DoorDash
05.2023 - 11.2023
Tier 3 Support Agent
DoorDash
02.2022 - 05.2023
Trust and Safety Real Time Analyst (CIU)
DoorDash
01.2022 - 09.2025
Director Commercial
Texas Commissary
07.2009 - 05.2021
Master Jeweler
Cabrera’s Jewelry
06.1985 - 05.2009
Paralegal Studies
Lamar University