Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
AdministrativeAssistant

Luis Enrique Cabrera Guerrero

CDMX

Summary

Detail-oriented Critical Investigations Specialist (CIU) with extensive experience in Trust & Safety, high-risk investigations, fraud analysis, and multi-signal behavioral reviews. Promoted in September 2025 for strong cross-functional judgment and investigative expertise. Member of the Investigation Task Force, supporting complex, sensitive, and high-profile cases. Proficient with Salesforce, Observe AI, Slack, Sigma, Persona, Chekr, Amazon Connect, Mode, Toxmod, Google Sheets/Docs, and Assembled. Known for critical thinking, calm decision-making, and a commitment to user safety and platform integrity.

Overview

41
41
years of professional experience

Work History

Critical Investigations Specialist (CIU)

DoorDash
CDMX, Mexico
09.2025 - Current
  • Conduct high-severity investigations involving threats, harassment, fraud, and platform manipulation.
  • Support multi-signal, multi-team investigations for the Investigation Task Force.
  • Produce structured, detailed investigative summaries for Safety and Enforcement.
  • Employ Salesforce, Observe AI, Slack, Sigma, Persona, Chekr, Amazon Connect, Mode, Toxmod, and Google Workspace for case tracking and evidence management.

Trust and Safety Real Time Analyst (CIU)

DoorDash
CDMX, Mexico
01.2022 - 09.2025
  • Investigated AI-flagged content related to harassment, violent threats, discrimination, sexual misconduct, and fraud.
  • Partnered with the Law Enforcement Response Team during exigent, high-severity cases.
  • Conducted outbound calls to de-escalate conflicts between customers, Dashers, and merchants.
  • Ensured discreet, accurate documentation aligned with Trust & Safety policy.

Global Advocate

DoorDash
05.2023 - 11.2023
  • Provided real-time procedural support to Tier 3 agents.
  • Verified correct escalation paths during high-pressure events.

Tier 3 Support Agent

DoorDash
02.2022 - 05.2023
  • Resolved complex merchant support issues including billing, delivery disputes, and account corrections.

Director Commercial

Texas Commissary
07.2009 - 05.2021
  • Managed sales operations, inventory, customer service, and distribution processes.

Master Jeweler

Cabrera’s Jewelry
Port Neches, TX
06.1985 - 05.2009
  • Oversaw payroll, scheduling, inventory audits, and daily operations.
  • Delivered precision craftsmanship, jewelry repair, and custom design.

Education

Paralegal Studies

Lamar University
Beaumont, Texas
01.1993

Skills

  • Professional Skills
  • Responsible
  • Organized
  • Detail-oriented
  • Critical thinker
  • Calm under pressure
  • Empathetic communicator
  • Integrity-driven decision-making
  • Team-oriented collaborator
  • Technical Tools
  • Salesforce (Advanced)
  • Slack (Advanced)
  • Zendesk
  • Google Sheets / Docs
  • Microsoft Office
  • SQL (Basic)
  • Moderation & investigative dashboards

Accomplishments

  • Hourly Performance Recognition Award — H2 2024
  • Member of the Investigation Task Force
  • Contributor to Project Fireball (law-enforcement partnership)
  • Developed company-wide Cash on Delivery (COD) SOP
  • Identified and mitigated high-risk COD alerts to prevent fraud
  • Member of ToxMod and Mod Squad analyzing high-risk audio

LANGUAGES

English: Native / C2
Spanish: C1 Professional Proficiency

Timeline

Critical Investigations Specialist (CIU)

DoorDash
09.2025 - Current

Global Advocate

DoorDash
05.2023 - 11.2023

Tier 3 Support Agent

DoorDash
02.2022 - 05.2023

Trust and Safety Real Time Analyst (CIU)

DoorDash
01.2022 - 09.2025

Director Commercial

Texas Commissary
07.2009 - 05.2021

Master Jeweler

Cabrera’s Jewelry
06.1985 - 05.2009

Paralegal Studies

Lamar University
Luis Enrique Cabrera Guerrero