Luis Enrique Castro Montijo
Ciudad Obregon
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Quality Analyst in Call Center
Teleperformance
02.2022 - 02.2024
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Specific training for agents on security standards and procedures
quality. - Monitoring of the management and performance of the agents who present critical errors.
- Control of compliance with internal policies and protocols in management of the calls.
- Preparation of periodic reports on the quality of service and areas of
improvement. - Report to supervisors about areas of opportunity detected in the
service
Telephone Agent
Teleperformance
01.2021 - 01.2022
- Maintained detailed records of customer interactions, updating account information as needed for future reference.
- Navigated multiple computer systems simultaneously to efficiently process customer requests.
- Achieved success within a fast-paced environment by remaining organized and managing time efficiently while juggling multiple tasks at once.
- Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Managed high call volumes while maintaining exceptional service standards for each interaction.
Education
Certificate -
Escuela Primaria Obregon 50
Ciudad Obregón, Mexico 05.2001 -
Certificate - Electrician
Escuela Secundaria Valentin Gomez Farias
Ciudad Obreogn 05.2001 -
Certificate/High School Diploma - Electronics Technology
Escuela Preparatoria CBTis 37
Ciudad Obregón, Sonora, Mexico 05.2001 -
Skills
Timeline
Quality Analyst in Call Center
Teleperformance
02.2022 - 02.2024
Telephone Agent
Teleperformance
01.2021 - 01.2022
Certificate -
Escuela Primaria Obregon 50
05.2001 -
Certificate - Electrician
Escuela Secundaria Valentin Gomez Farias
05.2001 -
Certificate/High School Diploma - Electronics Technology
Escuela Preparatoria CBTis 37
05.2001 -
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