Luis Enrique Martinez
Tecamac, México,MEX
Summary
Dedicated and friendly customer service professional with nearly three years of experience delivering exceptional support to consumers. Passionate about actively listening to and understanding customer needs while ensuring effective communication and timely responses. Committed to building and maintaining a strong reputation, recognizing its vital role in driving growth and success. Proven ability to foster positive relationships that enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Vacation Planner
Marriott Vacation Club
11.2023 - 05.2025
- Created engaging marketing materials highlighting unique vacation packages and promotions to drive new bookings.
- Educated clients on necessary travel documents, such as passports or visas.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Representative/ Tech support
Tech Mahindra
03.2023 - 07.2023
- Troubleshoot cellular signal issues.
- Explain customer bills, and clear their doubts about their charges.
- Provide equipment information, including what is supported for connected devices and device capabilities.
- Sell new equipment, or recommend what is best for the customer.
- Offer home internet, and give details of the internet speed capable in the area.
Representative/ Tech support
Sykes
06.2021 - 11.2021
- Cellular service, plan, and troubleshooting.
- Fix promotion issues.
- Upgrade their device to the latest and assist them in updating to the latest software.
- Offer a new equipment device, hotspot, for home and automobile.
- Provide the best plan for international travel that will cover the area to which they will be traveling.
- Fulfill clients' requests regarding pricing, map coverage, descriptions, and network information.
- Educate customers about their credit availability to purchase a new device.
Representative/ Advance Tech Support
TTEC
06.2019 - 05.2021
- Provide the technician service schedule.
- Offer new channels and features.
- Troubleshoot their TV provider equipment by giving step-by-step instructions.
- Help customers align their portable dish to the right satellites, troubleshoot their portable dish to update to the latest software, and get a strong signal.
- Assist the customer in finding alternative channels that provide sports and TV shows of what they're looking for.
- Collect payments and satisfy customers with their bills.
- Follow the company's policy and provide for customer needs for great results.
Education
High School Graduate -
01.2016
Skills
Travel industry expertise
Strong organizational skills
Exceptional communication
Travel research
Company guidelines and procedures
Package sales
Customer service
Problem-solving
Self motivation
Critical thinking
Active listening
Problem-solving aptitude
Timeline
Vacation Planner
Marriott Vacation Club
11.2023 - 05.2025
Representative/ Tech support
Tech Mahindra
03.2023 - 07.2023
Representative/ Tech support
Sykes
06.2021 - 11.2021
Representative/ Advance Tech Support
TTEC
06.2019 - 05.2021