Luis Enrique Vázquez Cárdenas
Ontario
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seller
Perola's SuperMarket
11.2022 - Current
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Barista
Starbucks México
10.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
No Degree - Relaciones Comerciales
Escuela Superior De Comercio Y Administración
Ciudad De México, CDMX, MéxicoBachillerato - Administración
Cecyt 12 "José María Morelos"
Ciudad De México, CDMX, México08.2018
Skills
- Cash Counting
- Raw Materials Handling
- Station Preparation
- Blending Methods
- Available Weekends
- Credit Card Transactions
- Equipment and Store Cleaning
- Ability to Adapt
- Beverage Preparation
- Exceptional Customer Service
- Workstation Maintenance
- Coffee and Tea Expertise
Certification
- Certified Barista, Starbucks México - 2021-2022
Seguir aprendiendo idiomas
Me gustaría seguir aprendiendo idiomas, ya que considero que es una pieza fundamental para poder seguir creciendo profesionalmente, ademas de que me ayuda a conectar con mas gente, socializar y aprender de otras culturas.
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Seller
Perola's SuperMarket
11.2022 - Current
Barista
Starbucks México
10.2021 - 10.2022
No Degree - Relaciones Comerciales
Escuela Superior De Comercio Y Administración
Bachillerato - Administración
Cecyt 12 "José María Morelos"
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