Luis Hurtado
Ciudad De México
Summary
Bilingual professional with dual American and Mexican nationality, adept at leveraging cultural insights to strengthen client relationships. Experienced in both B2B and direct sales environments, I prioritize delivering solutions that effectively meet the unique requirements of each client.
Proven track record in project management, budget oversight and expenditure control, complemented by strong organizational and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Technical Consultant
First Brand Group
CDMX
2023.03 - Current
- Ensured precise product selection and application through expert guidance on technical details of oil and air filters, spark plugs, and gas-charged lifts.
- Facilitated successful product installation through accurate analysis of technical guides and blueprints.
Program Coordinator
The Black Polygon
CDMX
2018.01 - Current
- Developed strategies to enhance client acquisition, retention, and loyalty.
- Crafted compelling product narratives for essential stakeholders, driving successful closings.
- Increased revenue from current clients through strategic upselling initiatives.
Sales Executive
PureLife Dental
Santa Monica
2022.02 - 2022.09
- Enhanced engagement strategies through detailed maintenance of contact records.
- Drove sales growth and profitability by strategically aligning sales initiatives with evolving market trends.
- Consistently delivered value, fostering a loyal client base and receiving numerous referrals through proactive complaint resolution.
Customer Care Professional
American Express
CDMX
2016.06 - 2021.12
- Maintained a log of client interactions and suggestions for service improvements.
- Ensured timely resolution of concerns by keeping customer data and system records current.
- Delivered solutions that improved overall client experience.
- Provided efficient support for technical queries using multiple communication platforms.
- Identified necessary process enhancements after analyzing support case handling.
Referral Coordinator
Virtual Office
Cd. Obregón
2014.08 - 2016.03
- Coordinated daily management of 45 patient referrals using multi-line telephonic communication.
- Cultivated strong professional relationships with multiple insurance company representatives.
- Acknowledged for accurate and timely management of records throughout account lifecycle.
- Analyzed associated files to detect and fix discrepancies.
- Coordinated patient scheduling adhering to availability and urgency.
Customer Service Representative
The Results Co.
Cd. Obregón
2012.09 - 2014.10
- Reviewed shopper preferences and suggested complementary offerings to increase profitability.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Store Manager
Bonita Corral Feed and Tack
San Diego
2011.06 - 2012.04
- Cultivated positive relationships through responsive service and problem-solving.
- Identified and addressed performance gaps leading to corrective actions.
Education
Bachelor of Industrial Design -
UVM
Mexico CityGED -
IECA
CDMX08.2021
Business English Summer Cert -
Embassy CES
London, UK05.2010
High School (Segment) -
Tec Milenio
Cd. Obregón08.2009
Skills
- Client Relationship Management
- Innovative Thinking
- Revenue Generation Skills
- Interdepartmental Cooperation
- Dispute Resolution
- Data entry
- Employee Coaching and Training
- Enthusiastic Mindset
Timeline
Technical Consultant
First Brand Group
2023.03 - Current
Sales Executive
PureLife Dental
2022.02 - 2022.09
Program Coordinator
The Black Polygon
2018.01 - Current
Customer Care Professional
American Express
2016.06 - 2021.12
Referral Coordinator
Virtual Office
2014.08 - 2016.03
Customer Service Representative
The Results Co.
2012.09 - 2014.10
Store Manager
Bonita Corral Feed and Tack
2011.06 - 2012.04
GED -
IECA
Business English Summer Cert -
Embassy CES
High School (Segment) -
Tec Milenio
Bachelor of Industrial Design -
UVM